Customer Service Advisors
- Recruiter
- (Bristol Commercial)
- Location
- Bristol
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 21 Jun 2017
- Closes
- 19 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor - Financial Services
Currently recruiting for our banking client who has a wonderful opportunity for a customer service expert with, ideally, a financial services/ banking background to join their friendly team.
If you genuinely enjoy customer service, and being part of a team, as well as having ideally both banking experience, contact centre experience and experience of handling complaints, I would very much like to hear from you.
This role and opportunity will also appeal to you if you have a passion in working for an environmentally friendly organisation.
The salary for the role is GBP18,000 - GBP21,000 per annum (depending on experience) plus really excellent benefits including 25 days annual leave (+ buy and sell options), wellbeing allowance, 5 and 10% employer's contributions to pension scheme, life assurance, income protection plus other benefits.
As well as a truly stunning and well equipped office environment in central Bristol.
Working Hours: Full Time Monday - Friday 37.5 hours per week - you will need to be flexible between the hours of 08.00 am and 6.00 pm.
The Key duties of the role will include:
Answer inbound calls presented and provide a friendly, quality and complete response to each caller
Respond to customer emails as per the teams quality standards using standard responses when appropriate
Calling customers as requested and handling automated call backs
Recognising, responding to and taking responsibility for any complaint you receive by phone or email, following the correct process to record and respond to the complaint within the FCA guidelines
Work within all relevant regulations and legislation including anti money laundering, Treating customers fairly, Data protection etc.
In order to be successful for this role it is essential that you have the following:
An excellent telephone manner, a very positive attitude and a customer centric approach
Previous experience in retail banking or similar financial services environment (ideally)
A proven track record of working in a telephone based role handling inbound and outbound calls preferably in a bank or financial service organisation
Complaints handling experience
Strong organisational and time management skills and an interest in working in an ethical environment
A strong desire to achieve to a very high standard
The ability to learn the range of products, systems and procedures with ease and deliver the highest possible service
Strong interpersonal skills and the ability to work well in a team environment
If you would like to apply for this role then please click apply or send your CV to **************************
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.
Currently recruiting for our banking client who has a wonderful opportunity for a customer service expert with, ideally, a financial services/ banking background to join their friendly team.
If you genuinely enjoy customer service, and being part of a team, as well as having ideally both banking experience, contact centre experience and experience of handling complaints, I would very much like to hear from you.
This role and opportunity will also appeal to you if you have a passion in working for an environmentally friendly organisation.
The salary for the role is GBP18,000 - GBP21,000 per annum (depending on experience) plus really excellent benefits including 25 days annual leave (+ buy and sell options), wellbeing allowance, 5 and 10% employer's contributions to pension scheme, life assurance, income protection plus other benefits.
As well as a truly stunning and well equipped office environment in central Bristol.
Working Hours: Full Time Monday - Friday 37.5 hours per week - you will need to be flexible between the hours of 08.00 am and 6.00 pm.
The Key duties of the role will include:
Answer inbound calls presented and provide a friendly, quality and complete response to each caller
Respond to customer emails as per the teams quality standards using standard responses when appropriate
Calling customers as requested and handling automated call backs
Recognising, responding to and taking responsibility for any complaint you receive by phone or email, following the correct process to record and respond to the complaint within the FCA guidelines
Work within all relevant regulations and legislation including anti money laundering, Treating customers fairly, Data protection etc.
In order to be successful for this role it is essential that you have the following:
An excellent telephone manner, a very positive attitude and a customer centric approach
Previous experience in retail banking or similar financial services environment (ideally)
A proven track record of working in a telephone based role handling inbound and outbound calls preferably in a bank or financial service organisation
Complaints handling experience
Strong organisational and time management skills and an interest in working in an ethical environment
A strong desire to achieve to a very high standard
The ability to learn the range of products, systems and procedures with ease and deliver the highest possible service
Strong interpersonal skills and the ability to work well in a team environment
If you would like to apply for this role then please click apply or send your CV to **************************
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.