Field Quality Group Leader
- Recruiter
- McLaren Automotive Limited
- Location
- Woking
- Salary
- Competitive
- Posted
- 21 Jun 2017
- Closes
- 06 Jul 2017
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
When our founder Bruce McLaren passed away at the age of 32 he left behind a legacy that has shaped who we are today. We have an unrivalled heritage which has its roots in racing; but McLaren Automotive is now creating a story of its own and we want you to be a part of it.
For the next 6 years as part of McLaren's Track 22 plan, we are looking to invest GBP1 billion into Research and Development, leading to the launch of 15 all-new cars or derivatives during this period.
We have an exciting opportunity to join our Quality team as a Field Quality Group Leader. This role will help us to deliver best in class quality to our global customer base.
Purpose of the role:
Leading a team of Warranty Engineers, representing the voice of the customer within McLaren Automotive Limited's Operations team. Review all Warranty claims received from the global dealer network, lead internal investigations, ensure immediate containment, and identify opportunities for product improvement either in process, material, or design.
Principal accountabilities:
- To champion the attainment of Customer Quality business imperative
- Lead daily reviews of all Customer Quality concerns with Engineering, Operations and Quality teams
- To lead a team of engineers, providing coaching, supporting career development and taking responsibility for performance reviews bi-annually.
- To set agenda and collate business feedback of all Customer Quality concerns to Executive level weekly review
- Communicate product field performance to wider business daily
- Support and promote McLaren Track 22 business plan at all times
- Work to develop, or source, a predictive analytics system to identify future cost or Quality opportunities
- To work closely with the McLaren Product Audit (MPA) team and the Quality Operations team to ensure concerns are identified in process and do not reach the customer.
- To continually monitor and review existing operational containments remain effective and promote development to full countermeasure
- Business ownership of Quality reward scheme (known as Gatekeeper)
- To work with future engineering project teams to ensure 'lessons learnt' are carried forward to future McLaren vehicle launches
- Take an active role in the continuous improvement of the Warranty and Concern department
- Lead by example and ensure that whole team work within the McLaren Automotive Ltd 'Health and Safety policy' at all times.
Knowledge, skills & experience:
- A degree in Engineering, or Mathematics & Statistics would be beneficial
- Experience of working within in a manufacturing driven environment.
- People management experience, able to provide clear expectations, review progress and provide constructive feedback
- Experienced user of Quality improvement and Lean tools
- Project Management skills are essential, ideally a Prince 2 practitioner
- Experience of leading cross-functional teams
- Demonstrative strategic planning skills in the short, medium, and long term
- Good level of knowledge for Microsoft Office packages (Excel, PowerPoint, CRM etc.)
- Confident in public speaking, delivering presentations and leading meetings
- Experience working within a TS16949 business system
- Experience working with a ISO14001 controlled environment
Personal attributes:
- High attention to detail and quality standards is vital
- The ability to interact positively with other people and teams
- Build strong relationships by being helpful, respectful, approachable, and supportive
- A results-orientated individual who works hard to achieve all targets
- Must be able to generate enthusiasm and motivate others
- Be a creative thinker (developing ideas and communication tools)
- Must be receptive to change and confident to question the status quo
- Commitment and drive to succeed
- Ability to communicate effectively with all levels of the business.
- Be able to 'open doors' and develop cross functional relationships
- Demonstrates a willingness to achieve targets & deadlines whatever it takes.
- Must be able to make decisions and expedite action from the wider business
- Perform in an environment of continuous improvement.
We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our aim to become the employer of choice within the global automotive industry.
At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.
For the next 6 years as part of McLaren's Track 22 plan, we are looking to invest GBP1 billion into Research and Development, leading to the launch of 15 all-new cars or derivatives during this period.
We have an exciting opportunity to join our Quality team as a Field Quality Group Leader. This role will help us to deliver best in class quality to our global customer base.
Purpose of the role:
Leading a team of Warranty Engineers, representing the voice of the customer within McLaren Automotive Limited's Operations team. Review all Warranty claims received from the global dealer network, lead internal investigations, ensure immediate containment, and identify opportunities for product improvement either in process, material, or design.
Principal accountabilities:
- To champion the attainment of Customer Quality business imperative
- Lead daily reviews of all Customer Quality concerns with Engineering, Operations and Quality teams
- To lead a team of engineers, providing coaching, supporting career development and taking responsibility for performance reviews bi-annually.
- To set agenda and collate business feedback of all Customer Quality concerns to Executive level weekly review
- Communicate product field performance to wider business daily
- Support and promote McLaren Track 22 business plan at all times
- Work to develop, or source, a predictive analytics system to identify future cost or Quality opportunities
- To work closely with the McLaren Product Audit (MPA) team and the Quality Operations team to ensure concerns are identified in process and do not reach the customer.
- To continually monitor and review existing operational containments remain effective and promote development to full countermeasure
- Business ownership of Quality reward scheme (known as Gatekeeper)
- To work with future engineering project teams to ensure 'lessons learnt' are carried forward to future McLaren vehicle launches
- Take an active role in the continuous improvement of the Warranty and Concern department
- Lead by example and ensure that whole team work within the McLaren Automotive Ltd 'Health and Safety policy' at all times.
Knowledge, skills & experience:
- A degree in Engineering, or Mathematics & Statistics would be beneficial
- Experience of working within in a manufacturing driven environment.
- People management experience, able to provide clear expectations, review progress and provide constructive feedback
- Experienced user of Quality improvement and Lean tools
- Project Management skills are essential, ideally a Prince 2 practitioner
- Experience of leading cross-functional teams
- Demonstrative strategic planning skills in the short, medium, and long term
- Good level of knowledge for Microsoft Office packages (Excel, PowerPoint, CRM etc.)
- Confident in public speaking, delivering presentations and leading meetings
- Experience working within a TS16949 business system
- Experience working with a ISO14001 controlled environment
Personal attributes:
- High attention to detail and quality standards is vital
- The ability to interact positively with other people and teams
- Build strong relationships by being helpful, respectful, approachable, and supportive
- A results-orientated individual who works hard to achieve all targets
- Must be able to generate enthusiasm and motivate others
- Be a creative thinker (developing ideas and communication tools)
- Must be receptive to change and confident to question the status quo
- Commitment and drive to succeed
- Ability to communicate effectively with all levels of the business.
- Be able to 'open doors' and develop cross functional relationships
- Demonstrates a willingness to achieve targets & deadlines whatever it takes.
- Must be able to make decisions and expedite action from the wider business
- Perform in an environment of continuous improvement.
We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our aim to become the employer of choice within the global automotive industry.
At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.