Telecoms Product Support Specialist/ Customer Service Advisor

Job Title: Telecoms Product Support Specialist Location: Maidenhead (SL6) Salary: GBP22,000 - GBP28,000 Job Type: Full time, permanent Hours: 37.5 hours per week. About the role: This will be an opportunity to join a fantastic team within a fast growing, dynamic Company. The Telecoms Product Support Specialist will be responsible for managing the fulfilment process of customer orders from Sales to In-Service effectively. Ensuring that the right people, skills, tools and processes are in place, to effectively support the sales team. Dealing with connectivity, hosted voice, mobile and inbound services queries. The product set covers: WLR Hosted VoIP Mobile Connections SIP Connectivity NGN DATA Connectivity You will be working as part of the Service Delivery team, provisioning various projects across the product set. On occasion, you may be required by the Company, to provide support on engineering installations. The role will also cover the porting desk and post sales Communications. You will report to the Service Delivery Manager who will provide the escalation path for Customers' telecoms service delivery issues. Your day to day role will require you to log new orders onto their CRM ticketing system to update progress. Provision services using their various Supplier portals, ordering hardware and tracking order progress. Liaising with internal and external suppliers as well as project managers, updating customers and sending out various communications to relevant parties. Key Responsibilities: Provisioning and Post-Sales Support Dealing with support queries via Telephone and on-line fault reporting system Remote testing of lines via portal interfaces Advising on CPE programming and facilities Reporting faults to CP Liaising with CP and Customer Troubleshooting Planning printing and filing of all new customer records Setting up of knowledge base FAQ Creating Provision and Repair Instruction Manuals Updating computer records and databases Testing diagnosing and identifying network faults. Fault management and ownership Fault ownership, working to SLAs and KPIs Working on and managing Major Service Outages Candidate's requirements: Previous experience of at least 1 year across any of the telephony products listed. Must live within 25-mile radius of SL6 Must have own transport and must drive. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Product Specialist, Customer Services Executive, Customer Service Representative, Product Support Advisor, Customer Support, Client Service, Customer Service Executive, Product Support Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.