Customer Service Assistant/ Customer Advisor/ Customer Support

Job Title: Customer Service Assistant

Job Type: (12-Month Fixed Term Contract)

Location: Tiverton, Devon

Salary: Competitive

Hours of Work:

35-hour week. (Monday - Friday 9.00 am - 5.00 pm. A full 1-hour for Lunch.)

The company is a world-leading manufacturer of linear motion systems and automation components. They have been leading the development of V Guide technology since 1969, and continue to develop innovative linear products that offer new solutions to design engineers.

As part of their busy Sales Department, you will be providing a full range of administrative and customer support to their clients, both domestically and worldwide. Full in-house training and ongoing mentoring will be provided for this interesting and varied position.

Key Requirements:

• Excellent communication skills to include, interpersonal, verbal and written.
• Call handling and customer service skills.
• Problem analysis and problem solving.
• Attention to detail and accuracy.
• Knowledge of customer service principles and practices.
• Strong IT skills, including MS Office.

Responsibilities:

• Respond to customer enquiries promptly and efficiently.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Provide price and delivery information.
• Set up new customer accounts.
• Process orders and requests.
• Keep records of customer interactions and transactions.
• Maintain customer accounts.
• Communicate and coordinate with internal departments.

A degree of flexibility will be required as the Department is operational between 8.30am and 5.00pm, therefore you may also be required to work the hours of 8.30am - 4.30pm on a rotational basis.

Non-smoking environment.

Benefits:

The company offers a competitive salary, good benefits package, free on-site parking and a generous holiday allocation.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.