FLA/ First Line Analyst
- Recruiter
- Computacenter
- Location
- Stevenage
- Salary
- Competitive
- Posted
- 20 Jun 2017
- Closes
- 01 Jul 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Job Introduction
If you've set your heart on a career in IT Support, join Computacenter as a First Line Analyst in Stevenage on a permanent basis and you'll find there's everything in place for you to realise your ambitions. We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you'll know exactly what's expected of you, managers will be accessible when you need training and support within a 1st Line Analyst function, your voice will be heard and we'll take a genuine interest in how you want to develop.
Role Responsibility
Part of a close-knit First Line Support team for one of our prestigious customers, you'll enjoy an environment where people support and respect each other. Supplying first point of contact support for all IT related issues, the primary duties will be to receive and accurately log telephone calls and emails/tickets, analysis the nature of a problem and providing resolution wherever possible, or to pass information on to the most appropriate technical teams for resolution, within the agreed service levels.
Join us as a 1st line support analyst and you'll find plenty of variety, opportunities for personal development and career progression, and a constant stream of new challenges. All in a dynamic, action-orientated and supportive environment where business leaders are accessible.
The Ideal Candidate
Must be able to undertake but ideally holds SC clearance
Your experience in a customer-focused IT helpdesk environment will already have given you an understanding of Microsoft Windows, Active Directory, Microsoft Office, call logging ticket systems, service level adherence and outstanding customer service skills.
We'll give you appropriate training and system knowledge to further advance your skill set and attributes so you can grow and develop further within IT support.
Package Description
First Line Analyst
Stevenage
Shift pattern, 7.5 hours a day between 8:00am - 6:00pm
About the Company
Additional Information
We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers' global requirements through our extensive partner network.
Key facts about Computacenter
Computacenter is Europe's leading independent provider of IT infrastructure services & solutions
Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees. Over 11,000 staff employed across the Group. 2015 adjusted profit before tax was GBP86.9 million. Revenues were GBP3.1 billion Over 70% of Computacenter's Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
Achieve great things - for yourself, our customers and our business
At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.
Salary: Competitive. Date posted: 11/05/2017
If you've set your heart on a career in IT Support, join Computacenter as a First Line Analyst in Stevenage on a permanent basis and you'll find there's everything in place for you to realise your ambitions. We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you'll know exactly what's expected of you, managers will be accessible when you need training and support within a 1st Line Analyst function, your voice will be heard and we'll take a genuine interest in how you want to develop.
Role Responsibility
Part of a close-knit First Line Support team for one of our prestigious customers, you'll enjoy an environment where people support and respect each other. Supplying first point of contact support for all IT related issues, the primary duties will be to receive and accurately log telephone calls and emails/tickets, analysis the nature of a problem and providing resolution wherever possible, or to pass information on to the most appropriate technical teams for resolution, within the agreed service levels.
Join us as a 1st line support analyst and you'll find plenty of variety, opportunities for personal development and career progression, and a constant stream of new challenges. All in a dynamic, action-orientated and supportive environment where business leaders are accessible.
The Ideal Candidate
Must be able to undertake but ideally holds SC clearance
Your experience in a customer-focused IT helpdesk environment will already have given you an understanding of Microsoft Windows, Active Directory, Microsoft Office, call logging ticket systems, service level adherence and outstanding customer service skills.
We'll give you appropriate training and system knowledge to further advance your skill set and attributes so you can grow and develop further within IT support.
Package Description
First Line Analyst
Stevenage
Shift pattern, 7.5 hours a day between 8:00am - 6:00pm
About the Company
Additional Information
We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers' global requirements through our extensive partner network.
Key facts about Computacenter
Computacenter is Europe's leading independent provider of IT infrastructure services & solutions
Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees. Over 11,000 staff employed across the Group. 2015 adjusted profit before tax was GBP86.9 million. Revenues were GBP3.1 billion Over 70% of Computacenter's Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
Achieve great things - for yourself, our customers and our business
At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.
Salary: Competitive. Date posted: 11/05/2017