Arrears Collection Officer, Norwich, Highly Competitive Salary DOE
- Recruiter
- Anonymous
- Location
- Norwich
- Salary
- Competitive
- Posted
- 20 Jun 2017
- Closes
- 28 Jun 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
R13 recruitment are actively seeking a collections professional to join a Norwich based financial services organisation. The business provides a niche consumer finance product and boast a highly established and reputable status within their specialism. Facilitating continued business expansion, there is a current opening to join their office based arrears management team where you will be required to use effective arrears management techniques and treatments whilst maintaining upmost customer services standards.
Individual and company emphasis is placed upon the long term improvement of overall payment performance; therefore it is fundamental that the successful candidate can demonstrate a motivated and robust attitude towards finding suitable money collection solutions.
Your duties will include:
* End to end arrears management, from initial client contact through to required resolution.
* Contacting customers via various means including calls, emails, letters and SMS.
* Responding as appropriate to all incoming client contact in alignment with company standards.
* Working collaboratively with customers to facilitate a solution to repayment issues.
* Undertaking reviews of income and expenditure to understand customer's circumstances.
* Offering a bespoke approach to each customer in line with regulatory guidelines/recommendations.
* Liaison with client-representing third parties to negotiate appropriate solutions.
* Ensuring absolute best practice and documenting all processes throughout work undertaken.
* Meeting individual objectives, working to individual and team KPIs.
You will:
* Have experience of delivering a high level of customer service.
* Ideally have experience in collections or arrears management, preferably B2C.
* Possess understanding of associated regulatory guidelines.
* Be able to maintain positive relationships.
* Work with a high level of self motivation and organisation.
* Maintain a robust attitude towards finding appropriate cash collections solutions.
* Show experience in planning and managing your own case load effectively.
* Have a high level of competency in identifying and mitigating risks.
Desirable:
* Understanding / experience of the Consumer Credit Act.
* Membership of the Institute of Credit Management.
* Undertaking / have undertaken ICM qualifications.
* Have knowledge of the lending market.
The offered basic salary is highly competitive plus additional bonus potential. Benefits include 21 days holiday, increasing incrementally + bank holidays + package including pension and healthcare. Future career progression is available to the right applicant. This is a full time role, working 40 hours per week: one full week of 8am - 5pm, one full week of 11am - 8pm (alternating). You would also be required to work 2 Saturday mornings per month 10am - 1pm (paid at time and a half).
**Please note that due to the company operating within a regulated environment, you must be able to pass a basic CRB check and provide employment references to cover the past five years.**
How to apply:
To hear more details about this fantastic opportunity please email your CV to Rachel Jackson - Recruitment Delivery Consultant at rthirteen recruitment.
About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.
Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate
Individual and company emphasis is placed upon the long term improvement of overall payment performance; therefore it is fundamental that the successful candidate can demonstrate a motivated and robust attitude towards finding suitable money collection solutions.
Your duties will include:
* End to end arrears management, from initial client contact through to required resolution.
* Contacting customers via various means including calls, emails, letters and SMS.
* Responding as appropriate to all incoming client contact in alignment with company standards.
* Working collaboratively with customers to facilitate a solution to repayment issues.
* Undertaking reviews of income and expenditure to understand customer's circumstances.
* Offering a bespoke approach to each customer in line with regulatory guidelines/recommendations.
* Liaison with client-representing third parties to negotiate appropriate solutions.
* Ensuring absolute best practice and documenting all processes throughout work undertaken.
* Meeting individual objectives, working to individual and team KPIs.
You will:
* Have experience of delivering a high level of customer service.
* Ideally have experience in collections or arrears management, preferably B2C.
* Possess understanding of associated regulatory guidelines.
* Be able to maintain positive relationships.
* Work with a high level of self motivation and organisation.
* Maintain a robust attitude towards finding appropriate cash collections solutions.
* Show experience in planning and managing your own case load effectively.
* Have a high level of competency in identifying and mitigating risks.
Desirable:
* Understanding / experience of the Consumer Credit Act.
* Membership of the Institute of Credit Management.
* Undertaking / have undertaken ICM qualifications.
* Have knowledge of the lending market.
The offered basic salary is highly competitive plus additional bonus potential. Benefits include 21 days holiday, increasing incrementally + bank holidays + package including pension and healthcare. Future career progression is available to the right applicant. This is a full time role, working 40 hours per week: one full week of 8am - 5pm, one full week of 11am - 8pm (alternating). You would also be required to work 2 Saturday mornings per month 10am - 1pm (paid at time and a half).
**Please note that due to the company operating within a regulated environment, you must be able to pass a basic CRB check and provide employment references to cover the past five years.**
How to apply:
To hear more details about this fantastic opportunity please email your CV to Rachel Jackson - Recruitment Delivery Consultant at rthirteen recruitment.
About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.
Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate