Quality, Process & Training Manager
Lionbridge (UK) Ltd have a permanent opportunity for a Quality, Process & Training Manager, to be based in their busy office in Bristol.
The Quality, Process & Training Manager will be responsible for the creation, implementation, control and assurance aspects of the project quality and processes in line with industry standards, and contractual and corporate requirements.
RESPONSIBILITIES
- Implement and control the Quality Management System for the account in line with industry and corporate requirements
- Liaise and act as the local account quality and process focal point with Lionbridge Quality Manager and customer quality management interfaces.
- Liaise with necessary project stakeholders to implement, maintain and update processes and procedures as required
- Implement and control the configuration management database for the Management System and associated documentation
- Communicate and manage all documentation approvals with the necessary stakeholders
- Report and communicate to all necessary stakeholders on Quality and Project audits and results
- Define, communicate and manage necessary action plans from assurance activities and customer non-conformities with responsible project teams and management stakeholders.
- Define and implement local and account audit schedules in line with corporate and industry requirements
- Assist local BMS/ISO coordinator and attend local BMS review meetings, action the necessary internal audit schedule and communicate necessary points to stakeholders
- Control and manage root cause analysis activities in relation to customer production non-conformities
- Monitor and analyse quality information and communicate necessary actions with the Project teams and stakeholders
- Identify any training requirements in collaboration with local management and Training Manager
- Assist in the training of staff, the creation of training material and building overall team capability/competencies
- Help to identify potential IQC staff and mentors, and build competencies for these roles
- Assist the Training & QA Manager and Quality Consultant (in India) in the accreditation and auditing of Internal Quality Assessors, Mentors and Trainers .
Accountability
- Maintain processes and quality levels in line with contractual and ISO Standards.
- Work with Line Manager to ensure personal development, to meet individual objectives
- Monitor quality and processes, highlighting any risks to appropriate levels of Management or Stakeholders as appropriate
Work relationships
- Head of Aerospace Programmes
- Training & QA Manager
- India Quality Consultant
- Operations Managers
- Project Managers
- Team Leads / Technical Leads
- Technical Authors / Senior Technical Authors / QA Author / Illustrators
- Corporate and local IT and System Development teams.
- Human Resources
- Other GCE and UK/IND teams and operational support staff.
- Customer Stakeholders and key interfaces.
Qualifications/skills
- Experience of ISO9001/EN9100 standards
- Experience of aerospace documentation standards ATA100, ATA iSpec2200, S1000D and S2000M is an advantage
- Understanding of quality assurance practices, principles and methodologies
- Knowledge of root cause analysis methods and practice
- Experience of Microsoft Office suite elements
- Effective verbal and written communication skills
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is a standard description and therefore neither can the percentage of time devoted to the various tasks nor the required qualifications be guaranteed to match those of any given incumbent.
The Quality, Process & Training Manager will be responsible for the creation, implementation, control and assurance aspects of the project quality and processes in line with industry standards, and contractual and corporate requirements.
RESPONSIBILITIES
- Implement and control the Quality Management System for the account in line with industry and corporate requirements
- Liaise and act as the local account quality and process focal point with Lionbridge Quality Manager and customer quality management interfaces.
- Liaise with necessary project stakeholders to implement, maintain and update processes and procedures as required
- Implement and control the configuration management database for the Management System and associated documentation
- Communicate and manage all documentation approvals with the necessary stakeholders
- Report and communicate to all necessary stakeholders on Quality and Project audits and results
- Define, communicate and manage necessary action plans from assurance activities and customer non-conformities with responsible project teams and management stakeholders.
- Define and implement local and account audit schedules in line with corporate and industry requirements
- Assist local BMS/ISO coordinator and attend local BMS review meetings, action the necessary internal audit schedule and communicate necessary points to stakeholders
- Control and manage root cause analysis activities in relation to customer production non-conformities
- Monitor and analyse quality information and communicate necessary actions with the Project teams and stakeholders
- Identify any training requirements in collaboration with local management and Training Manager
- Assist in the training of staff, the creation of training material and building overall team capability/competencies
- Help to identify potential IQC staff and mentors, and build competencies for these roles
- Assist the Training & QA Manager and Quality Consultant (in India) in the accreditation and auditing of Internal Quality Assessors, Mentors and Trainers .
Accountability
- Maintain processes and quality levels in line with contractual and ISO Standards.
- Work with Line Manager to ensure personal development, to meet individual objectives
- Monitor quality and processes, highlighting any risks to appropriate levels of Management or Stakeholders as appropriate
Work relationships
- Head of Aerospace Programmes
- Training & QA Manager
- India Quality Consultant
- Operations Managers
- Project Managers
- Team Leads / Technical Leads
- Technical Authors / Senior Technical Authors / QA Author / Illustrators
- Corporate and local IT and System Development teams.
- Human Resources
- Other GCE and UK/IND teams and operational support staff.
- Customer Stakeholders and key interfaces.
Qualifications/skills
- Experience of ISO9001/EN9100 standards
- Experience of aerospace documentation standards ATA100, ATA iSpec2200, S1000D and S2000M is an advantage
- Understanding of quality assurance practices, principles and methodologies
- Knowledge of root cause analysis methods and practice
- Experience of Microsoft Office suite elements
- Effective verbal and written communication skills
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is a standard description and therefore neither can the percentage of time devoted to the various tasks nor the required qualifications be guaranteed to match those of any given incumbent.