Graduate IT Support Engineer

As a business, their mission is to mobilise their clients' workforces by smoothly transitioning them to Mobile and Cloud-based Managed Services - whatever communications solution meets their requirements.

Maintaining their position as the UK's fastest-growing communications technologies provider is a real challenge, but one they embrace together, as a team.

As a Graduate IT Engineer you will have exciting opportunities to be coached and mentored by technical experts within the IT team. The Engineer will follow a clearly-defined learning curriculum structure which will allow the graduate to build their capabilities to ultimately support and internal customers in the areas of front-line support, Office 365, mobile device management and PC installations and support. The curriculum will include technical training as well soft skills such as Time Management and Customer Services.

With development opportunities and technical challenges, you will be given the skills and experience to progress your career in a fast-paced and exciting environment.

Job Accountabilities:

- Being aware of all company policies and adhering to them
- Providing first line IT support to internal and external customers
- Performing desktop and laptop support & installations
- Providing mobile device support (Android/IOS)
- Monitoring of alerts
- Escalating issues to senior IT engineers and specialists where needed
- Remote user support
- Local printer support
- Internal and external Mobile Device Management (MDM) support
- Fulfilling daily checklist tasks such as backup maintenance
- There may be the need for occasional trips to customer's sites to aid in training and/or technical projects or issues, though these are normally conducted by IT Systems Engineers and Specialists
- Conducting Information and Cyber Security troubleshooting and end-user awareness training where needed

The above list of duties is not exhaustive and is subject to change. You may be required to undertake other duties.

Skills and Experience:

- IT Service Delivery, Cyber and Information Security and Business Applications desirable
- PC/Laptop and Mobile technology knowledge desirable
- Ability to work on own initiative and as part of a team
- Customer service-focused with an excellent telephone manner
- Ability to communicate effectively via email and phone
- Ability to clearly document processes
- Commitment to timely and accurate resolution of enquiries and problems
- Self-aware, takes responsibility for own development by following the curriculum closely
- Flexible and adaptable - team player willing to assist other and contribute to team outcomes
- Technology-aware, and able to pick up new technologies quickly
- Possesses a passion for the Customer experience and technology

Qualifications:

- Relevant Degree (Hons) or equivalent qualifications