Transit Center Controller / Assistant Service Manager

Bridgend, Bridgend (Pen-y-bont ar Ogwr)
Dependant on experience + Labour Sales, CSI Bonus
19 Jun 2017
17 Jul 2017
Contract Type
Full Time

You will be working for a dynamic, progressive and privately owned Ford Dealer in Bridgend, South Wales.

This is a new role within the organisation to capitalise on the growth we are seeing in the commercial vehicle sector. Therefore, the roles and responsibilities of this position are very fluid at this stage. It is an exciting proposition that will require a dynamic individual in order to develop the role.

This role will include such tasks as, but not exclusively:

  • Handling fleet customers
  • Selling work identified
  • Technician reviews
  • Workshop control of commercial technicians
  • Loading jobs
  • Promoting workshop productivity
  • Ensuring right first time

Alongside this role, the successful candidate will assist the Service Manager in the day-to-day running of the Service Department. This will include such tasks as, but not exclusively:

  • customer handling /escalation
  • reporting KPI’s
  • front line reviews

The successful candidate will:

  • have proven industry experience
  • have experience as a Workshop Controller or have worked as a Senior Technician
  • work closely with the Service Manager to achieve maximum productivity
  • have proven training/coaching skills
  • have VHC selling experience
  • have strong Customer Focus and customer handling skills
  • be computer literate
  • Hold a full UK / EU Driving Licence with no more than 6 points

Desirable but not essential:

  • 1 link/fleet experience
  • Warranty coding
  • Dealership experience

Working Hours:

Monday – Friday 08:30 – 18:00

Occasional Saturday’s 08:00 – 17:00 (subject to change)

If you feel you have the relevant experience to undertake this new and challenging role please forward your CV to