Customer Services Advisor
- Recruiter
- REVIVAL BOOKS LTD
- Location
- Rossendale, Lancashire
- Salary
- £7.73 per hour
- Posted
- 16 Jun 2017
- Closes
- 14 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Revival Books Ltd in Rossendale has a permanent vacancy for a full time Customer Services Advisor. The position involves working weekends on a rota basis.
Job Purpose: To provide a first class service to our customers by email, live chat, social media and telephone calls.
Duties: To help with all pre and post-sale enquiries via Amazon, eBay, Alibris and Abebooks. Helping customers navigate our websites and dealing with our chosen service providers.
Who we want: Someone with strong IT skills, including emails, social media and live chat. A person who is passionate about customer service, has a positive, can do attitude and is a good team player. Must have good attention to detail.
Skills/Qualifications: Internet Savvy, Multi-tasking, Problem Solving, Quality Focus, Customer Service, Organisation, Customer Focus, Integrity, Proactive, Productivity, Results Driven.
What you'll do: Handle customer queries and respond in a way that meets business needs. Constantly search for opportunities to improve the customer experience and meet individual targets.
Customer service experience is essential for the role.
Apply with CV by email by clicking the apply button.