Service Administrator / Scheduler / Sales Administrator

Job Title: Service Administrator

Location: Manchester

Salary: Competitive

Job Type: Full Time, Permanent

Our Client:

Our Client is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Their products are designed specifically for quality, accuracy, and simplicity. Strengthened by their sister companies in the environmental industry worldwide, their goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support.

They offer an environment that is team-centred, customer-driven, quality-focused, and growth-oriented. Working at the Company will provide you the opportunity for robust career development.

To reinforce their Service Operations Team, they are looking for an additional Service Administrator.

Purpose of Position:

This is a key role within the Service department, undertaking a range of routine day-to-day sales and service administrative tasks to support the demands of the business to meet their customers' needs. Duties will range from processing orders, scheduling engineers and managing the associated logistics to ensure efficient completion of service tasks.

The successful candidate must be a strong team player who possesses excellent communication and administrative skills and can demonstrate an ability to work effectively under pressure to meet departmental deadlines.

Key Responsibilities:

• Handling incoming calls and e-mails from customers.
• Processing of customer service purchase orders.
• Coordinated Dispatch for planning of service field service engineers.
• Collaboration with Field Service Engineer Supervisors to ensure efficient management of issue escalations.
• Processing of service GCS Replacements (Service & Factory Warranty) i.e. Instruments damaged on site/incorrectly specified/Product Recalls.
• Weekly review of department KPIs i.e. Past Dues, Service Centre Repairs, Service Order Entry, Outstanding Collections.
• Rapid and efficient completion of assigned office tasks
• Other duties as assigned

Critical Competencies / Leadership Anchors:

• Minimum 2 years experience in service and sales administration knowledge of business processes (i.e., ISO 9001).
• Experience of working with ERP, CRM or Service Management Systems.
• Ability to develop and maintain office systems and processes.
• Good computer skills (Microsoft Office, Excel, Outlook, Word).
• Ability to resolve customer complaints/problems and provide follow up to customers and Service Manager.
• Able to make sound customer related decisions and respond quickly to customer needs.
• Good verbal, written, and listening skills.
• Ability to work independently and with initiative, co-operatively and as an effective team member
• Must be able to work effectively in a team environment
• Lives the "continuous improvement" philosophy
• Must have good organizational skills being able to handle multiple tasks, prioritise work load and work to tight deadlines.

Our Client offer:

• An exciting and challenging position in one of the most successful global technology and science companies
• Great platform for personal and professional development
• Continuous improvement with Danaher Business System (DBS)

Please click the APPLY button and CHECK YOUR EMAILS for the link to the careers page.

Candidates with the experience or relevant job titles of; Service Administrator, Sales Administrator, Business Support, Scheduler, Officer Administrator, Customer Service Administrator, Personal Assistant, PA, Senior Administrator, Office Assistant, Office Administrator, Senior Administrator, Admin Assistant, Administration Clerk, Admin, Senior Support Administrator, Senior Business Administrator, Business Administrator, Secretary, Support Administrator may also be considered for this role.