Rent Caseworker

Rent Caseworker x 1
Grade 5+ (£20,660.24 - 24,963.80)
Full Time - 35 hours per week.
Fixed term ending 30th September 2017

This not-for-profit organisation manages 13,500 council homes in North Manchester.

Their Vision is that "We will make a difference in north Manchester by helping to make it a place where people choose to live, learn and work. Affordable energy-efficient homes and strong community pride will make our neighbourhoods thrive".

These are their Values that sit at the heart of every action they take and every decision they make.
- Putting people first
- Supporting communities to be successful
- Spending money wisely

Within the Rents Team, their aim is to deliver a high quality rent collection and recovery service, rooted in maximising income and promoting and providing effective Welfare Rights and Money Advice

They have an opportunity within the Rents Team as a Caseworker to deliver a professional and responsive rent service, actively engaging and supporting customers to enable them to sustain their tenancy.

It's a busy and exciting time for the rents team as they are in the process of embedding a new IT system; keeping up to date with changes to the benefits system; and preparing for the forthcoming impact of the Universal Credit roll out in North Manchester. They are looking for people in who would like career development, or a new experience and will positively relish this challenge. This role requires a person who is customer focused; with excellent communication and interpersonal skills.

You'll be just as comfortable working in a friendly, busy team as you are on your own initiative as well as having the ability to identify problems and offer recommendations for effective solutions..

You'll be just as comfortable working in a friendly, busy team as you are on your own initiative as well as having the ability to identify problems and offer recommendations for effective solutions. Knowledge and experience of Rents is beneficial.

If you would like to be considered for this challenging opportunity and believe that you have the skills required for this role, please visit their website and make sure you read the hints & tips for completing the application form. If you have applied for this role within the last 6 months, please do not reapply.

Closing date for applications is: Thursday 22nd June 2017 at 12.00 midday
Interview date: Tuesday 27th or Wednesday 28th June 2017

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