3rd Line IT Support Technician - Highly Skilled

A great opportunity to join a thriving MSP company who are passionate about technology & people. They are looking for a highly skilled 3rd Line technician who thrives on resolving high level technical issues & implementing long term solutions.

The right candidate will be passionate about delivering excellent technical knowledge with a five star customer service. Reporting direct to the Technical Director you will join an established service desk operation in Billericay, Essex, with the potential to grow further within a company that promotes a healthy work / life balance.

**Please ONLY apply if your technical ability genuinely meets a high level. This role is only for a highly skilled 3rd line technician. No one else need apply.

To join their successful team you will need a number of the following key skills:
- Microsoft Server Operating System knowledge (2008, 2012 and 2016)
- Microsoft Desktop Operating Systems knowledge (XP, 7, 8 and 10)
- Experience of Microsoft Office 365 core products
- Experience of Virtualization solutions (Hyper-V, VMware)
- Experience of working in Data centre environments
- Experience of Firewalls and general Networking (Draytek, Fortinet and Cisco)
- 4+ years technical experience
- Previous exposure to a Help Desk ticketing system
- Proven track record in customer service
- Driving License

The following skills would also be advantageous:
- Voip Telephony solutions (3CX)
- Backup technologies (Veeam, CloudBerry)
- Microsoft SQL knowledge
- Microsoft SharePoint Knowledge
- Security Vulnerability Assessments (Qualys)
- Public cloud environments (Azure or Amazon)
- Linux Operating systems (Centos, Ubuntu etc)

The positions they have available are ideal for those who live near the Billericay area and who like to work within a great team environment.