Telephone Assessor

Staffordshire North & Stoke on Trent Citizens Advice

Telephone Assessor

This is a re-advertisement, previous applicants need not apply.

Staffordshire Victim Gateway is commissioned by Staffordshire's Office of the Police and Crime Commissioner to support victims of crime, providing information, advice and/or practical and emotional support to victims of crime helping them cope and recover from their experience and exercise their rights under the Victims Code, even if they have not reported the crime to the police.

We are looking to recruit a part-time Telephone Assessor to join our team

The successful candidate will be responsible for contacting all victims of crime referred to the service by Staffordshire Police as well as responding to third party or self-referrals. Your role will be to complete an assessment of the victim's needs and provide immediate and follow up information, advice and emotional support.  Applicants should possess a good telephone manner and have strong communication skills as well as being computer literate and used to working in a team.  Flexibility to work evenings and weekends as well as Bank Holidays, on a rota basis is also required.

Hours:   21 hours (3 days) per week on a rota basis working from our Hanley office

Starting salary:  £16,781 per annum pro-rata (actual salary £9,397)

Closing date for completed applications:  Friday 30 June 2017

Interviews will be held:  Tuesday 11 July 2017

Application packs:

For an application pack, please click apply to be directed

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