Customer Service Manager

Customer Service Manager

Permanent, 40 hours per week, based over 5 days, Monday to Sunday
Salary: £18,727 per annum 

The Theatre Royal Plymouth is the largest and best attended regional producing theatre in the UK and the leading promoter of theatre in the South West. The Theatre offers a comprehensive range of entertainment throughout the year including musicals, plays, opera, ballet, contemporary dance, and modern play writing.  

A vacancy has arisen in the House Management Department for a Customer Services Manager who will inspire the House teams to deliver industry leading customer service for all our visitors at Theatre Royal Plymouth, Royal Parade and the Production and Learning Centre (TR2) at Cattedown. This will require dynamic collaboration and attention to detail to ensure our buildings are safe and in tip-top condition and our team members are engaged and devoted to the Theatre's four values.

A team of three Customer Service Managers lead the House Management team and report to the Theatre Manager ensuring that customer service across our front of house foyers and auditoriums, The Lyric, Drum, Lab and at TR2 is exemplary. Collaboration across the Theatre Royal teams and with visiting artists and companies is vital.

Diversity is really important to us.  We encourage applicants from different backgrounds with different experiences, skills and stories to join us.

Closing date for applications: Midday Monday 3 July 2017
Interview Date: From Friday 7 July 2017
Ideal start date: To be agreed

For an application pack log on to our website where you can access a copy of the job description, person specification and an electronic application form by clicking apply

Please note: CVs will not be accepted as a method of application.