Customer Service Advisor

Customer Service Position

Vintage Associates is looking for talented customer service advisors to join our sales and marketing team in Liverpool. We are a new company specialising in direct sales and marketing on behalf of other businesses, so you need to be comfortable working in a high-pressure sales environment. In return, however, we offer an excellent working environment and rewards package, with plenty of opportunities for promotion for the right candidate.

How to Qualify as a Customer Service Professional

We expect our customer service representatives to be polite, friendly and helpful at all times. In our business, the customer is always right, so you need to have strong communication skills and good problem solving abilities. The right personality is very important for this role, so you will need to be comfortable talking to clients from a range of different businesses and management levels.

Here at Vintage Associates, we all work as part of a team, so we are looking for team players who are flexible and willing to try their hand in other areas of the business.

Other desirable attributes include:

• Language skills.
• A belief that the customer is always right.
• Sales and marketing experience.

Customer Service Advisor: Job Description

As a Vintage Associates Customer Service Representative, you will be expected to engage with clients face-to-face. Your priority will be to resolve client issues in a friendly, helpful manner and enquiries will need to be dealt with as quickly as possible. Other aspects of the job include:

• Attending staff and client meetings.
• Keeping up to date with current price tariffs and informing customers accordingly.
• Tracking sales.
• Updating the customer database.
• Upselling where applicable.
• Customer retention.
• New customer acquisition.
• General admin.
• Any other duties as required.

Work History and Education

• High School Diploma or GED.

   

Previous relevant experience working in a fast-paced marketing and sales environment is desirable but not essential. All relevant training will be provided to the successful candidate. The right personality and a willingness to learn are more important.

Vintage Associates is a new company based in Liverpool. We take pride in our ability to deliver an outstanding service, so if you think you have the right qualities for a demanding role in a fast-paced customer focused environment, fill out a Customer Service Representative application today.