Customer Services Agent Opportunities (Advisor) MEAR50213

Customer Services Agent Opportunities (Advisor) MEAR50213

Enfield

£9.50 per hour

Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears Housing Management is a fast-growing business within the Group and currently manages over 10,500 units across the UK.  Part of MHM, Mears 24/7 is a specialist contact centre dedicated to serving the housing maintenance and care and support sectors.

We are now seeking to recruit a number of Customer Services Agents to support Mears 24/7 with the delivery of the Customer Experience. 

Based within a Customer Service Centre in Enfield, you will be first point of contact for Mears 24/7 customers and will be responsible for taking inbound calls from customers placing property repair orders for any trade.  Within this role, you will be responsible for diagnosing repair requests, placing orders and making relevant appointments.  

In order to be successful in this role, it is essential that you have substantial experience within a customer service / caring environment dealing with members of the public, either telephone based or face to face.

A proficient user of Windows based technology, with substantial experience within an office environment or similar situation, you will have a proven ability to operate computer systems to input data and interrogate systems.  Competent keyboard skills, with the ability to type at a speed of at least 30 words per minute is also important.

Although not essential, a basic knowledge of the Construction trade along with experience of working in partnership with a Local Authority Client would be beneficial.  Basic knowledge of working within a Call Centre environment would also be an advantage.

Due to the nature of the business fluency in any of the following languages would be desirable: Turkish, Kurdish, Urdu, Hindi, Gudgerati.

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

• Training and development
• Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
• Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
• Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
• Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
• Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.