Administrator - Annuities
- Recruiter
- Lloyds Banking Group
- Location
- Edinburgh
- Salary
- Competitive
- Posted
- 13 Jun 2017
- Closes
- 03 Jul 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Insurance Customer Delivery provides critical services to our customers, supporting them with their Insurance needs. In line with the Group vision to be the Best Bank for Customers, our focus is on ensuring the customer is at the heart of our business with a stated customer purpose:
We are responsible for delivering exceptional service to our Life, Pensions and Investment (LP&I) and Home Insurance customers through servicing or claims.
As a Annuities Administrator you will use your excellent customer service skills and experience for incoming and outbound contacts.
Protecting our clients is paramount so you'll need to follow regulatory and business requirements as well as using your risk awareness to ensure ethical actions. Whilst aiming to resolve enquires at first contact you'll use your attention to detail to ensure processes are completed accurately and systems updated to the highest standard.
Working as part of our team you'll be responsible for carrying out a broad range of operational support procedures, some of which may be complex. Through dealing with a range of external and internal customer enquiries you'll be providing customer satisfaction by understanding what matters
Our comprehensive 2 week training programme will ensure that you use the appropriate guidance and direction to follow all legislative regulatory procedures, service standards and complaint handling process. Following this you will be supported through 121 coaching.
Our office hours are Monday to Friday 8am to 6pm and we are open to discussion around flexible working within these times.
As you'd expect from working for one of the UK's largest Financial Institutions, you'll receive an excellent range of benefits. Please see our website for more details.
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.
We are looking for people who are proactive, self-motivated, keen to learn and show great attention to detail who want to work in an environment where the focus is on making the right business decisions for the customer. So if you consider yourself a good match for this role and want to work in an environment that provides continuous learning and development, excellent benefits and a career that's full of opportunity we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.
Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.
Salary: GBP17703 - GBP19670 per annum. Date posted: 13/06/2017