3rd Line Application Support Engineer

The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future. We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.Role summaryWe are looking for a 3rd Line support Engineer with skills in Linux, Scripting and databases to support some of our leading products that help protect the nation from cyber-attacks. You could be an accomplished 2nd Line looking to make the next move in your career, or you could be a 3rd line looking to cement your skills and join a team with excellent career progression.This is an excellent chance to join a team who genuinely feel the value of making a difference in the defence / security market. The successful candidate will be responsible for complex customer issues and identifying possible causes.The 3rd Line Application Support Engineer will become an expert in the product and be able to provide clear guidance, support, and solutions for incidents and problems.What you'll be doing Providing support across a number of our products. Investigating issues and identifying possible causes. Maintaining hands on production support, and providing proactive support and advice on future requirements. Liaising with Service Delivery, 1st and 2nd line support, and the product team. Remotely upgrading/updating the application. Generating documentation. Participating in an out of hour's rota in support of 3rd tier coverage 24/7. What we're looking forEssential: Linux - preferably Centos. Scripting -preferably bash. Database query skills - preferably MySql. Web Services - preferably TomCat. General understanding of telecoms, data networking, routing, infrastructure. Good communication skills, both internal and with external clients. Desirable: ITIL awareness. SSL Security. Working knowledge of vi,awk, sed. Alerting/Monitoring tools typically Nagios/Logstash/Hyperic/Zabbix. Programming C, C++, Java, Perl, Python or similar. Understanding of F5 Load balancers. #AI-DICE Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. For more guidance on National Security Vetting please click here. About BAE Systems Applied Intelligence: We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes. Our success is down to our people. The changing nature of our business means that we're constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we'll entrust you with responsibility; this means that you'll have client contact, variety and support from day one. We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package. Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today's global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working. Division Overview: International Services and Solutions (IS&S) International Services and Solutions (IS&S) exists to satisfy the Applied Intelligence strategy to grow in the international large-scale security market by leveraging government relationships and differentiated propositions. Our mission is to support those who defend nations, organisations and citizens from physical and cyber threats. As well as our traditional deep expertise in communications intelligence for governments and telecommunications companies, we help our customers collect, store, analyse, and extract intelligence from open source information and to fuse multiple data sources into insightful intelligence. We also help our clients monitor cyber activity to identify new threats and threat actors within the cyber domain, locally and nationally, and build secure communications infrastructure. We are the home for advanced electronic capability within Applied Intelligence and solve our client's requirements with a mix of advanced software and hardware solutions combined with associated services offerings. The IS&S structure includes five regions and our Core Capability teams. They are supported by a number of functions, including Business Development and Sales, Engineering, Operations and Delivery, Finance, HR, Commercial and Legal. Help us secure a connected world by being an unseen hero. Apply now and be inspired.