Inbound Customer Service
- Recruiter
- Anonymous
- Location
- Worksop
- Salary
- Competitive
- Posted
- 13 Jun 2017
- Closes
- 28 Jun 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
My client is a leading customer service organisation, due to expansion they are now looking to add to their team. They have Inbound Sales and Inbound Customer Service Role's available.
FULL & PART TIME ROLES AVAILABLE!!
Start Dates
July & August 2017
Duties include: -
•To answer inbound calls and emails working towards agreed SLA's as per client request.
•Liaising with back office departments and the client to achieve a positive outcome and experience for every customer.
•Provide reports to immediate line manager and contact centre manager.
•Monitor incoming call traffic and liaise with immediate line manager proactively to assist in managing call queues.
•Handling incoming calls and emails from existing customers, dealing with any enquirers they may have, striving for a first contact resolution.
•Responding to each and every enquiry in a professional, courteous and friendly manner.
•Build rapport with the customer to provide a best in class customer service experience.
The following experience is an advantage but not essential: -
•Call Centre experience
•Excellent use of English language, both orally and written (including spelling and grammar)
•IT systems (CRM) and Office Suit
Full time/Part time, permanent role will be offered on satisfactory completion of a 12 week initial temporary period.
Flexible operational hours 8am - 8pm, Monday - Friday
The benefits package includes the basic salary along with free gym membership, free parking, holiday entitlement which increases with service and a contributory pension (after 3 months)
FULL & PART TIME ROLES AVAILABLE!!
Start Dates
July & August 2017
Duties include: -
•To answer inbound calls and emails working towards agreed SLA's as per client request.
•Liaising with back office departments and the client to achieve a positive outcome and experience for every customer.
•Provide reports to immediate line manager and contact centre manager.
•Monitor incoming call traffic and liaise with immediate line manager proactively to assist in managing call queues.
•Handling incoming calls and emails from existing customers, dealing with any enquirers they may have, striving for a first contact resolution.
•Responding to each and every enquiry in a professional, courteous and friendly manner.
•Build rapport with the customer to provide a best in class customer service experience.
The following experience is an advantage but not essential: -
•Call Centre experience
•Excellent use of English language, both orally and written (including spelling and grammar)
•IT systems (CRM) and Office Suit
Full time/Part time, permanent role will be offered on satisfactory completion of a 12 week initial temporary period.
Flexible operational hours 8am - 8pm, Monday - Friday
The benefits package includes the basic salary along with free gym membership, free parking, holiday entitlement which increases with service and a contributory pension (after 3 months)