Institutional Client Services, Vice President, Client Cash Processing
- Recruiter
- Morgan Stanley
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 12 Jun 2017
- Closes
- 26 Jun 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Company Profile:
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Department Profile:
The Operations division is both the first line of defense for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.
Team Profile:
Institutional Client Service is responsible for all client related activity from booking through to settlement, covering both Cash Equity and Fixed Income products. Our clients are based in Europe, the Middle East and North Africa. The main functions that the team carries out are Booking, Pre match & Fails Management and Commission Management. The team relies on high levels of client service and risk management skills to be successful.
Primary Responsibilities:
The role is a dynamic role where you will be primarily responsible for managing a team(s) of people who action Trade Booking, Confirmation, Pre match, Fails and Commission Management on a day to day basis. This will include managing and developing your team to achieve stretching department and Firm goals.
The team will handle high value and complex transactions throughout the day. One of the key focuses of the role will be to ensure that there is a robust control framework within the team and that this is monitored closely to minimize any risk to Morgan Stanley and our clients. This will require the ability to multi task and manage competing deadlines effectively.
You will also be responsible for building and maintaining internal and external client relationships with key stakeholders such as International Equity Division (IED) Sales and Trading, IED Risk and Institutional Clients. You will also work closely with our Operational Relationship Management team to foster strong relationships with our firm focus clients. This will involve building relationships with clients, analysing metrics related to their trading and on some occasions attending client meetings representing your department.
An important part of the role will also be delivering on both strategic and regulatory projects in addition to local change initiatives for the Equity Institutional Client Service team. You will be expected to foster a Lean Culture within your team and demonstrate idea generation and delivery that will have demonstrable benefits for the team and wider department.
You will be required to work globally on all of your initiatives.
Qualifications
Skills required (essential):
- Degree qualified
- Proven track record in a customer service role
- Strong people management skills
- Experience in driving of staff progression and development
- Conscientious, for example, in seeing issues to a thorough conclusion and to the satisfaction of all parties.
- Collaboration and teamwork skills and experience, including strong interpersonal skills
- Excellent communication skills and the ability to interact with colleagues at all levels.
- Strong analytical, numerical and inter personal skills.
- Prioritisation and time management skills.
- Problem solving through initiative and tenacity.
- Ability to multi-task and grasp new concepts quickly.
- Ability to work under pressure and achieve results, whilst maintaining a professional, friendly and client focused approach
- Self motivated
- Resilience
- Experience with Run the Bank Change management/Project management skills
- Lean Management skills are an advantage
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.*LI-AM1 Salary: . Date posted: 19/12/2016
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Department Profile:
The Operations division is both the first line of defense for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.
Team Profile:
Institutional Client Service is responsible for all client related activity from booking through to settlement, covering both Cash Equity and Fixed Income products. Our clients are based in Europe, the Middle East and North Africa. The main functions that the team carries out are Booking, Pre match & Fails Management and Commission Management. The team relies on high levels of client service and risk management skills to be successful.
Primary Responsibilities:
The role is a dynamic role where you will be primarily responsible for managing a team(s) of people who action Trade Booking, Confirmation, Pre match, Fails and Commission Management on a day to day basis. This will include managing and developing your team to achieve stretching department and Firm goals.
The team will handle high value and complex transactions throughout the day. One of the key focuses of the role will be to ensure that there is a robust control framework within the team and that this is monitored closely to minimize any risk to Morgan Stanley and our clients. This will require the ability to multi task and manage competing deadlines effectively.
You will also be responsible for building and maintaining internal and external client relationships with key stakeholders such as International Equity Division (IED) Sales and Trading, IED Risk and Institutional Clients. You will also work closely with our Operational Relationship Management team to foster strong relationships with our firm focus clients. This will involve building relationships with clients, analysing metrics related to their trading and on some occasions attending client meetings representing your department.
An important part of the role will also be delivering on both strategic and regulatory projects in addition to local change initiatives for the Equity Institutional Client Service team. You will be expected to foster a Lean Culture within your team and demonstrate idea generation and delivery that will have demonstrable benefits for the team and wider department.
You will be required to work globally on all of your initiatives.
Qualifications
Skills required (essential):
- Degree qualified
- Proven track record in a customer service role
- Strong people management skills
- Experience in driving of staff progression and development
- Conscientious, for example, in seeing issues to a thorough conclusion and to the satisfaction of all parties.
- Collaboration and teamwork skills and experience, including strong interpersonal skills
- Excellent communication skills and the ability to interact with colleagues at all levels.
- Strong analytical, numerical and inter personal skills.
- Prioritisation and time management skills.
- Problem solving through initiative and tenacity.
- Ability to multi-task and grasp new concepts quickly.
- Ability to work under pressure and achieve results, whilst maintaining a professional, friendly and client focused approach
- Self motivated
- Resilience
- Experience with Run the Bank Change management/Project management skills
- Lean Management skills are an advantage
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.*LI-AM1 Salary: . Date posted: 19/12/2016