Contact Centre Advisor
- Recruiter
- Websense Recruit
- Location
- Didsbury, Manchester
- Salary
- CH Scale 3 (£15,657 - £19,618)
- Posted
- 10 Jun 2017
- Closes
- 25 Jun 2017
- Ref
- CCA098
- Sectors
- Customer Service & Call Centre, Call Centre - Inbound, Health, Nursing & Social Care, Housing
- Contract Type
- Contract
- Hours
- Full Time
Contact Centre Advisor
Didsbury, Greater Manchester
Salary: CH Scale 3 (£15,657 - £19,618)
6 Months Fixed Term Contract – 35 hours per week
Housingrecruit.com is advertising for a Contact Centre Advisor on behalf of their client, a leading social housing provider based in Didsbury.
Exciting opportunities have arisen within the Didsbury Contact Centre. Are you motivated to deliver an effortless customer experience?
Do you want to work in an environment that is focused on helping people and not sales?
Do you want to work with a great team of people that are highly energised?
Are you available to work on rotating shift patterns between 8am- 6pm Monday to Friday with no weekend or evening work?
You will receive calls, e-mails and social media requests from customers and those people who want to become customers. Your role will be to help people with the wide variety of enquiries associated with their tenancy from reporting repairs and making appointments for these to helping customers to apply for a new home or managing their payments.
The ideal candidates will be individuals who are motivated to deliver an excellent service to customers and colleagues.
You will have the excellent IT skills and the ability to learn to navigate new IT systems quickly, you must be confident, professional and friendly when dealing with customers and have the ability to quickly resolve customer enquiries over the telephone.
In return, the organisation has proven staff satisfaction results and offer real opportunities for career progression, while the competitive pay structure with a starting salary of £17,215 and benefits support their commitment to their colleagues.
Closing Date: 25th June 2017
Interview Dates: 3rd & 4th July 2017
How to apply:
Please click the apply button to go to the recruiter's website where you will be required to complete the application process.