Night Auditor - Maldon
- Recruiter
- Crowne Plaza Resort
- Location
- Chelmsford
- Salary
- Competitive
- Posted
- 06 Jun 2017
- Closes
- 28 Jun 2017
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Night Auditor
We are currently recruiting for an Night Auditor to join our busy Front Office team. Ideally you will already be a Night Auditor from a smaller property, or a Night Porter looking for your next step in your career. You must be a people person, have great communication skills and be highly organised and very standards focussed.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and Responsibilities
Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximise hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded
Run the night audit final, after ensuring all revenue is in balance.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
Manage emergencies including hotel evacuations at night
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English.
Other:
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/ information updates, etc.
Strong analytical skills.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
In return, we will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career. You would be working for one of the world's most respected Hotel Groups. We are also renowned for our excellent training. Talent gets noticed, results are appreciated and we promote from within. Every one of our people makes a real contribution to the business whether delivering great service or working in a team focused on achieving its targets. If you're looking for a job, you just may have found a career.
Benefits:
28 days paid holiday per year
Company Pension Scheme
Excellent 'Employee Recognition' programmes
Preferential room rates for yourself and family across the brand
Vast range of 'Learning and Development' programmes
Opportunities for promotion and transfer across the group
Free staff social events and wellbeing events
Childcare Voucher Scheme
Uniform
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
We look forward to hearing from you!
We are currently recruiting for an Night Auditor to join our busy Front Office team. Ideally you will already be a Night Auditor from a smaller property, or a Night Porter looking for your next step in your career. You must be a people person, have great communication skills and be highly organised and very standards focussed.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and Responsibilities
Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximise hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded
Run the night audit final, after ensuring all revenue is in balance.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
Manage emergencies including hotel evacuations at night
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English.
Other:
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/ information updates, etc.
Strong analytical skills.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
In return, we will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career. You would be working for one of the world's most respected Hotel Groups. We are also renowned for our excellent training. Talent gets noticed, results are appreciated and we promote from within. Every one of our people makes a real contribution to the business whether delivering great service or working in a team focused on achieving its targets. If you're looking for a job, you just may have found a career.
Benefits:
28 days paid holiday per year
Company Pension Scheme
Excellent 'Employee Recognition' programmes
Preferential room rates for yourself and family across the brand
Vast range of 'Learning and Development' programmes
Opportunities for promotion and transfer across the group
Free staff social events and wellbeing events
Childcare Voucher Scheme
Uniform
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
We look forward to hearing from you!