Customer Care Co-ordinator
- Recruiter
- Recruitment Genius
- Location
- Maidstone, Kent, England
- Salary
- £17340 - £20400 per annum
- Posted
- 07 Jun 2017
- Closes
- 05 Jul 2017
- Ref
- 00069532
- Contact
- Recruitment Genius Ltd
- Contract Type
- Permanent
- Hours
- Full Time
This company is an automotive parts specialist operating in the independent aftermarket. They are part of a group, which distributes its products to more than 140 countries around the world and are the company behind the Blue Print brand.
They have an exciting opportunity for a Customer Care Co-ordinator to join their expanding global company working within their Customer Care Team.
The successful candidate will be responsible for providing a first class service to their customers and colleagues in a positive, enthusiastic and pro-active way.
The main duties include:
- To provide a first class customer service to every customer and colleague that interacts with the Customer Care department by either phone or email, and deal with their request in a timely manner.
- To process all orders accurately and to the agreed schedule for their customers in the UK & EIRE and their Intercompany Subsidiaries. Also including processing all internal orders for colleagues.
- To process all Request For Credits and Old Core and arrange the collections of these returns in accordance to the schedule as well as collections of warranty.
-To deal with any other administrative tasks within the Customer Care department that is required like backorder reports, order acknowledgements, cancelling orders.
- To be able to deal with any request that comes through from their customers like stock availability, price checks, delivery dates and reply to them in a professional manner.
- To actively support the UK Sales team and group company colleagues to ensure their brand is never compromised.
They will have a good working relationship with their Distribution Centres to ensure all customers orders go out on time and with no issues.
Skills & Qualifications required are:
- Educated to GCSE Standard.
Experience required:
- Working within a customer care or order processing environment.
Characteristics required are:
- Excellent telephone manner.
- Strong organisational skills, ability to work to tight deadlines.
- Confident in the use of Microsoft packages, especially Excel.
- Able to respond quickly, flexibly and positively to requests.
- Attention to detail and accuracy.
- Decision making and finding solutions.
- Confidence to communicate and deal with all levels of people.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.
They have an exciting opportunity for a Customer Care Co-ordinator to join their expanding global company working within their Customer Care Team.
The successful candidate will be responsible for providing a first class service to their customers and colleagues in a positive, enthusiastic and pro-active way.
The main duties include:
- To provide a first class customer service to every customer and colleague that interacts with the Customer Care department by either phone or email, and deal with their request in a timely manner.
- To process all orders accurately and to the agreed schedule for their customers in the UK & EIRE and their Intercompany Subsidiaries. Also including processing all internal orders for colleagues.
- To process all Request For Credits and Old Core and arrange the collections of these returns in accordance to the schedule as well as collections of warranty.
-To deal with any other administrative tasks within the Customer Care department that is required like backorder reports, order acknowledgements, cancelling orders.
- To be able to deal with any request that comes through from their customers like stock availability, price checks, delivery dates and reply to them in a professional manner.
- To actively support the UK Sales team and group company colleagues to ensure their brand is never compromised.
They will have a good working relationship with their Distribution Centres to ensure all customers orders go out on time and with no issues.
Skills & Qualifications required are:
- Educated to GCSE Standard.
Experience required:
- Working within a customer care or order processing environment.
Characteristics required are:
- Excellent telephone manner.
- Strong organisational skills, ability to work to tight deadlines.
- Confident in the use of Microsoft packages, especially Excel.
- Able to respond quickly, flexibly and positively to requests.
- Attention to detail and accuracy.
- Decision making and finding solutions.
- Confidence to communicate and deal with all levels of people.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.