1st Line VoIP Support Engineer

****Please only apply if you are eligible to work in the UK******

Location: West End (W1 - Walking distance from Piccadilly Circus, Oxford Circus, Leicester Square and Tottenham Court Road underground stations)

Salary: up to £25,000 (negotiable depending on experience)

Experience: IT Support, Telecoms support, VoIP support

This company is a fast-growing and innovative London based telecommunication carrier, selling to the industry not to end users, focused on providing the very best service to their channel partners. The company is dynamic and has a leading portfolio of products such as SIP Trunks and data products. The company is a trusted supplier to over 1000 plus channel partners. There is now a requirement for a 1st line support engineer to join the Support Desk.

The successful candidate will:

- Raise technical support tickets against telephone and/or email requests.
- Have meticulous organisation and attention to detail.
- Interface with internal teams, provisioning, sales and customers alike.
- Answer support questions on their products and services.
- Take 1st line troubleshooting step. Taking traces, evaluating logs and making test calls.
- Assist with general office administration duties.

Essential Skills / Experience:

- At least 1 years' worth of experience in a technical support role.
- Energetic in personal, written, and telephone interactions.
- Fast learner.
- Ability to develop technical skills.
- Ability to work under pressure.
- Excellent written and spoken English.

Preferred Skills / Experience:

- Technical appreciation of VoIP Telecoms (the more the better)
- You will need to be well presented and have excellent communication skills

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