1st & 2nd Line Support Engineer

£17,000 - £22,000 D.O.E
05 Jun 2017
03 Jul 2017
IT, IT Support
Contract Type
Full Time

1st & 2nd Line Support Engineer
£17,000 - £22,000 D.O.E

Our client is currently recruiting for an experienced 1st & 2nd Line Support Engineer join their well established IT company based in Preston. This is a fantastic opportunity for the right candidate to grow and develop their career within this role.

Position Summary
As 1st & 2nd Line Support Engineer you will provide 1st & 2nd line remote support and services to a range of clients, both small business’ and and multi-nationals.
Your daily responsibilities will include:
 Operating the 1st & 2nd line support function on the helpdesk
 Ensuring all daily server monitoring checks are performed on time and that any issues arising are logged as jobs and actioned within SLA
 Ensuring all servers and monitored devices are correctly setup on the monitoring & management tools used in house
 Monitoring the unassigned job queue in the helpdesk & ensuring that tickets are assigned and dealt with according to their SLA & priority within the outstanding jobs list
 Identifying tickets which need escalating to one of your senior colleagues, reassign them and communicate fully with your colleague as to the details of the ticket and it’s priority
 Performing any desk, laptop or server repair tasks within the workshop that are required of you
 Ocassionaly attending client sites to rectify issues or perform installations
Who are we looking for?
The successful candidate will have the required skills and experience to thrive in this role, including;
 Experience of providing technical support at 1st & 2nd line or above in addition to working within a customer service environment is essential
 Windows 7,8 & 10, Windows Server 2008/2012 and above support experience
 A working knowledge of Active Directory, Terminal Server and Exchange 2010 and above
 A good understanding of networking concepts
 Experience of supporting Routers, Firewalls, Backup services and VOIP Telephone systems would be beneficial
 A relevant industry certification would be an added advantage
Who are we?
Established over 16 years ago, this northwest based IT Company have gone from strength to strength and offer IT support, bespoke cloud hosted services, network and telecom’s installations nationwide. They thrive in providing excellent customer service and pride themselves on having an exceptional team of staff who consistently deliver this service, daily.

How to apply
So if you wish to be considered for this opportunity click ‘apply’. You will receive an email shortly after your application which you will need to read.

No agencies please.

You must be eligible to work in the UK. FFR are an employment agency and operate as an equal opportunities employer.

Suitable skills/experience: 1st Line Support, 2nd Line Support, Support Engineer, IT Support, Technical Support Assistant, Helpdesk Analyst,