Customer Services Agent - Order Processing Assistant – Logistics & Dispatch Co-ordinator -AWDO-P3425

Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator that has excellent administration, organisational and time-management skills is required by a leading Manufacturing Company based in Birkenhead, Wirral, North West England.

SALARY: £16,000 - £18,000 per annum + Annual Bonus Scheme + Free On-Site Parking + Auto Enrolment Pension Scheme

KEY REQUIREMENTS: Candidates will have excellent written and verbal communication skills with the ability to provide a high level of service to all customer interactions. You will also need to be highly organised with excellent administration and time-management skills as its imperative that orders are sent out on time. Any previous experience working within a similar logistics and dispatch / distribution role would be highly desirable.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator that has excellent administration, organisational and time-management skills.

Working as the Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator you will be the first point of contact for online orders and product enquiries.

As the Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator you will manage the complete logistical needs of the business from start to finish, from taking the initial order to sending it out via couriers. This will involve monitoring order progress and liaising closely with internal departments and third party courier companies to ensure deliveries are scheduled and dispatched within agreed timescales.

As the Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator you will serve as a link between the Production Department and the Customer Service Department providing real-time information on order progress.

The role is responsible for delivering an excellent and timely service primarily to the Customer Service Department. This will be achieved by liaising internally with all other Operational Departments ensuring you have first-hand information on all orders from scheduling to despatch.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Customer Services Agent / Order Processing Assistant / Logistics & Dispatch Co-ordinator:

• Weekly creation of a production order schedule which meets the agreed delivery date and prioritise urgent orders

• Distribute job cards (printed by customer service) to the Production Team according to order type and urgency

• Attend daily morning meeting with production to have an update on orders progress, communicate any changes to existing and issued order job cards in real time (verifying that jobs are not started yet)

• Manage a fast-track order service for urgent orders recently placed and not yet on the schedule

• Daily monitoring of order progress to ensure all orders are timely dispatched highlighting any late orders and providing the relevant feedback to Customer Service

• Chase orders and make sure they are completed before packing and despatch

• Daily order kit preparation which involves printing and minor item assembly

• Creation and management of packaging lists to ensure the accuracy and quality of all dispatches

• Carry out the packing preparation and complete order packing

• Despatch of all orders using courier websites and company’s e-commerce website which triggers an e-mail notification to customers including a consignment number

• Liaise with courier companies for any consignments issues (missing/delayed deliveries)

• Filing despatched orders

• Implementing operation procedures (SOP) in order to improve efficiency and access to order information

IDEAL CANDIDATE REQUIREMENTS

• Excellent customer service, administration, organisation, time-management and communication skills

 

 

• Previous experience within a production scheduling, logistics environment would be highly desirable

• The ability to effectively manage all the above responsibilities with minimal supervision

• Managing multiple priorities and coping when under pressure

• Accurate and effective use of a company ERP or database System

• Excellent team work and cooperation skills

• The ability to work as part of a team and under pressure in busy times

• Good literacy, numeracy and verbal communication skills and IT literate

• A positive individual with a ‘can do’, results driven approach and attitude

• Keen to develop and learn new skills

• An effective and confident communicator who listens and is able to express themselves clearly

• Friendly, responsive and professional communication with all colleagues and customers

• Committed, reliable, responsible, and honest with high integrity

• Welcomes change, is flexible and can adapt and deal with various demands

• Meeting the training and development requirements of the job role

• Flexibility to support other areas of the business as and when needed

DESIRABLE SKILLS

• Customer Service experience

 

 

• Experience in online / e-commerce B2C environments

• Previous exposure to e-commerce web sites

• A second European language, other than English, preferably French

QUALIFICATIONS

• Strong GCSE results with ‘C’ or above in Math and English (or equivalent)

• Strong ‘A’ Level results (or equivalent)

• Graduate in Business or similar degree is preferable

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

Full-Time, Permanent Jobs, Careers and Vacancies in Birkenhead, Wirral, North West England

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