Allocations Manager (2yr Fixed Term)

BRC are working with one of our key Social Housing clients to fill an Allocations Manager role on a 2 year Fixed-Term contract.
The purpose of the Allocations Manager role will be to lead, manage and develop the staff within the housing team to achieve and exceed performance targets and deliver exceptional customer service.
To be a leader within the Organisation working closely with the Regional Directors to influence strategy.
To lead on the development of policy and strategy relevant to the business area.
Key Responsibilities for this Allocations Manager role are:

- Manage the allocations and voids service to ensure delivery of the strategic plan.
- Work closely with the Regional Directors to achieve and exceed performance against targets, to set and implement key business projects to deliver for exceptional customer service.
- To influence the business planning process and actively contribute to work groups to improve performance and customer service.
- To work collaboratively with other managers to deliver exceptional performance.
- Influence, drive and support change in the operating environment.
- Advise Regional Directors of the operational impact of all relevant changes in legislation, national policy development and regulation in order that appropriate actin can be taken
- To lead and manage the delivery of performance and customer service in the operational area of allocations and voids.
- To lead on the development of policy and strategy relevant to the business area
- Carry out service reviews, monitor and evaluate service and performance.
- Analyse and present information, produce reports, make recommendations and implement improvements within the service
- Promote a climate of high performance and quality standards, continual improvement and value for money.
- Monitor and review the team`s performance indicators and ensure that performance targets are achieved and exceeded where possible.
- Assist the Regional Directors in effective budget planning, control and compliance with income and expenditure targets, procurement and financial controls, to ensure a value for money approach.
- Ensure that operational systems and resources are regularly reviewed to reflect changing business needs.
- Manage expenditure in accordance with policies and standing orders.
- Lead, support, manage and motivate staff to deliver excellent services.
- Develop staff to achieve their full potential.
- Communicate relevant details of decisions made at a level and pace appropriate to those affected.
- Provide line management for designated staff, setting and monitoring performance targets ensuring staff are inducted, supervised, trained and motivated in order to deliver high quality, customer focussed services.
- Carry out tasks that are appropriate to the position of a line manager, for example, appraising staff of their performance to include regular 1-1s and annual reviews.
- Establish and maintain constructive relationships with staff, consulting on and encouraging ideas and minimising interpersonal conflict.
- Act as a role model for staff, promoting the vision, ethos and competencies of the Company and provide direction for the team.
- Implement a range of housing policies and procedures, delivering training and support to staff as required.
- Take responsibility for own personal development, keeping appraised of developments across housing sector
- Actively manage risk within the service area and across the Company
- Achieve compliance with all legal statutory and regulatory requirements and Company policies.
- Ensure that policies, procedures and systems are adhered to and align with best practice.

Requirements for the Allocations Manager role:

- Experience of providing excellent customer focussed services in a social or commercial setting.
- Experience of managing staff and knowledge of people management techniques.
- Experience in delivering and managing housing and related services.
- Understanding of housing law particularly relating to tenancy management.
- Ability to communicate complex information clearly and effectively with others using a range of techniques, adapting style to enhance impact and suit the needs of the recipient.
- Supports, develops and consistently delivers excellent service to internal and external customers.
- Encourages respectful positive and professional action taking into account the needs of individuals.
- Thinks practically and logically, set objectives and produces high quality work, overcoming problems/issues to meet deadlines.
- Ability to inspire, motivate and develop employees and teams, demonstrating support, co-operation, empowerment and leadership.
- Able to work effectively in partnership with manager, senior colleagues, employees and stakeholders.
- Able to work with minimal supervision, taking responsibility and action in complex or unfamiliar situations to ensure objectives are achieved.
- Able to work flexibly including work outside normal working hours and to attend evening and/or weekend meetings.
- Ability to interpret complex financial information and manage contracts
- Literacy, numeracy and IT skills required
- Good numeracy and literacy skills including statistical and performance information analysis and report writing.
- Able to efficiently use IT applications.

Qualifications

- Educated to degree level or equivalent through relevant training and/or experience.
- A full driving licence valid in the UK.

For further information about the Allocations Manager role, please contact Mark Grove: (Apply online only) oronthe below link