Datacentre IT Support & Systems Engineer - Top 3 Hosting / Cloud Brand

Datacentre IT Support & Systems Engineer - Top 3 Hosting / Cloud Brand
Manchester
£20,000 - £24,000 DOE + Excellent Company Benefits Package

We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments. 

The IT Support & Systems Engineer role:

+ You will be a technically gifted individual 
+ You will have a great understanding of customer service and a strong desire to get involved in your job and go the extra mile
+ You will be used to working on deployments racking, configuring servers etc.
+ You will have experience of working on a Technical Support Helpdesk

What it takes

IT Support & Systems Engineer Skills/Experience:

+ RHCT and an MCSE/MCSA Server 2008/2012 qualifications are desirable, however, minimum skills required from applicants are UNIX, Windows and/or Linux 2nd line administration skills 
+ Good understanding of network principles 
+ Exposure to virtualisation and storage technology
+ Experience of 24x7 shift working, ideally within a Datacentre environment
+ Exceptional technical customer support or Helpdesk experience 
+ Ability to take ownership of problems and their solutions. You will be organised, reliable and highly motivated with great interpersonal skills. A ‘yes we can’ attitude and first class communication skills are also key

IT Systems Engineer Key Responsibilities:

Some of the responsibilities of this position are:-

+ Resolving customer issues via ticket/telephone and escalating support requests whenever necessary
+ Managing and maintaining our monitoring queues for all customer infrastructure alerts
+ Server configuration and network support/administration
+ Managing backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Responding to issues within agreed SLA’s

What do we offer in return? ….

+ We’ll shout you to lunch once a month 
+ ½ Day off on your Birthday 
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking 
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7

Training & Development 

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

We look forward to hearing from you ………

You may have worked in the following capacities:
Hosting Support Engineer, Server Engineer, IT Infrastructure Systems Engineer, 2nd Line Support Engineer, 1st/2nd Line Service Desk Engineer, IT Systems Administrator, Graduate IT Engineer, Data Centre Engineer, Hosting Support Desk Engineer, Data Centre Racking Engineer, Junior Systems Engineer.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.