Customer Services Advisor

Customer Services Advisor 
Leatherhead, Surrey 
£16,000 - £18,000 DOE Plus Benefits including Discretionary Company Bonus, Pension, Life Assurance, Income Protection, Childcare Vouchers, Cycle to Work Scheme, Free Parking, Onsite Cafe & Gym, Shuttle Bus from Ashtead & Epsom Train Station 

Looking to develop an exciting career with a forward-thinking and progressive business? Want to take your customer service skills to the next level? If so, Premium Credit would love to hear from you. 

Premium Credit is the leading insurance premium finance company in the UK and Ireland. They are now looking for a number of passionate Customer Services Advisors to join their team. 

Fostering a fun and fast-moving environment, Premium Credit offers excellent training and ongoing support to ensure that you succeed in your role. 

As a Customer Services Advisor, you’ll provide front line support to Premium Credit’s customers and ensure that an outstanding level of service is delivered. 

Joining a friendly and supportive team, you will strive to resolve all calls at first point of contact and respond to a range of queries from both internal and external customers. 

Specifically, you will: 

- Handle all enquiries in a courteous and responsive manner 
- Maintain and enhance Premium Credit’s commitment to customer care 
- Recommend ways to further improve operations 
- Ensure that up-to-date information is relayed to customers 
- Provide administrative support to the contact centre 

Ready to take on your next challenge? To join the Premium Credit team, you will need: 

- Experience of working in a customer service environment 
- Previous experience of working to targets 
- At a minimum, GCSEs (or equivalent) in Maths and English at grade C or above 

Personable and eager to learn, as a Customer Services Advisor, you’ll have a great telephone manner and excellent communication skills. You’ll also be able to work well, both individually and in a team, even when under pressure. 

Experience in the financial sector would be beneficial to your application, as would call centre experience. A track record of dealing with a high volume of calls would also be advantageous. 

This is a full time role, working Monday – Friday on a shift rotation of 8:00 – 16:00, 9:00 – 17:00, 9:00 – 17:30 and 10:00 – 18:00. 

To apply for the role of Customer Services Advisor, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Services Advisor, Customer Care Advisor, Customer Services Executive, Customer Service Rep, Customer Care Representative, Contact Centre Agent, Customer Services. 

Working hours: Monday – Friday on a shift rotation of 8:00 – 16:00, 9:00 – 17:00, 9:00 – 17:30 and 10:00 – 18:00 
Notice period: 1 week in the first 6 months, rising to 4 weeks thereafter