Part-time School hours Customer Service Agent
- Recruiter
- Anonymous
- Location
- Newbury
- Salary
- Competitive
- Posted
- 27 May 2017
- Closes
- 13 Jun 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Fantastic opportunity to join a well established company based in Newbury. Our client is looking for a Customer Service Executive to join their team on a permanent part-time basis, working Monday to Friday on a Part-time bases hours flexible. Salary GBP22,000-GBP24,00 pro-rots
Main Duties and Responsibilities will include but are not limited to:
*Booking clients (via the phone, email, fax)
*Liaising with executives and clients.
*Ensuring profit margins are maximised through careful selection of suppliers, negotiation of fees.
*Focusing on building client relationships to ensure client satisfaction and repeat business.
*Identification of client dissatisfaction and escalation to a Senior Manager.
*Handling of Supplier queries.
*Highlighting to the Manager shortfalls of suppliers within the accounts you manage.
*Complying and where possible improving the companies Quality Management Standard.
The ideal candidate:
*Attention to detail.
*The ability to prioritise and organise own workload in an effective and accurate manner, whilst working within broad guidelines.
*Possess good interpersonal skills i.e. tact, sensitivity, ability to listen and to be assertive at all times.
*The ability to work quickly, flexibly and effectively in response to requests made at short notice.
*A positive attitude.
*The ability to contribute to and work effectively within a team environment.
*Customer focused
*Ability to keep calm under pressure.
*Enjoys taking "ownership".
*Previous customer service/ call centre experience.
*Working knowledge of Microsoft Office (Word, Excel, and Outlook) and good knowledge of IT.
*Excellent telephone manner.
*Good communication skills, both verbal and in writing.
*First class organisational and co-ordination abilities.
*Excellent attention to detail.
*Fluency in English, both written and spoken.
*Ability to work in a deadline driven environment
*Another language beneficial but not essential.
Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.
Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.
All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that timeframe. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Main Duties and Responsibilities will include but are not limited to:
*Booking clients (via the phone, email, fax)
*Liaising with executives and clients.
*Ensuring profit margins are maximised through careful selection of suppliers, negotiation of fees.
*Focusing on building client relationships to ensure client satisfaction and repeat business.
*Identification of client dissatisfaction and escalation to a Senior Manager.
*Handling of Supplier queries.
*Highlighting to the Manager shortfalls of suppliers within the accounts you manage.
*Complying and where possible improving the companies Quality Management Standard.
The ideal candidate:
*Attention to detail.
*The ability to prioritise and organise own workload in an effective and accurate manner, whilst working within broad guidelines.
*Possess good interpersonal skills i.e. tact, sensitivity, ability to listen and to be assertive at all times.
*The ability to work quickly, flexibly and effectively in response to requests made at short notice.
*A positive attitude.
*The ability to contribute to and work effectively within a team environment.
*Customer focused
*Ability to keep calm under pressure.
*Enjoys taking "ownership".
*Previous customer service/ call centre experience.
*Working knowledge of Microsoft Office (Word, Excel, and Outlook) and good knowledge of IT.
*Excellent telephone manner.
*Good communication skills, both verbal and in writing.
*First class organisational and co-ordination abilities.
*Excellent attention to detail.
*Fluency in English, both written and spoken.
*Ability to work in a deadline driven environment
*Another language beneficial but not essential.
Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.
Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.
All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that timeframe. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer