Club Manager - Hereford

Club Manager - Hereford

Business Division: Snap Fitness

Responsible to: Franchise Owner

Overview and Objectives of the Position:

The Club Manager is the key role in Snap Fitness clubs, responsible for overall day to day management of all operations. Working closely with the franchise owner or Area Manager, the position will have full accountability and authority for all operational aspects and management of staff, including sales, marketing and general administration.

Key Relationships:

i. Franchise Owner

ii. Area Manager

iii. Snap Fitness UK Head Office

Key accountabilities that are part of the role:

Membership Sales & Retention

Driving club growth through quality membership sales
Increasing member retention through member engagement
Tracking and reporting on various sales ratios
Developing and following up on Assistant Manager's sales performance

Marketing & Community Activities

Execution of National marketing initiatives
Local area marketing planning and execution
Generation of community focused initiatives
Maintaining best practice digital presence

Club operations and presentation

Reconciling monthly membership billings
Chasing outstanding debtors
Maintaining club presentation to the highest possible standard
Maintaining equipment functionality and servicing

Management of Personal Trainers & Group Fitness instructors

Recruitment of professional personal trainers (sub-contracted)
Assistance in marketing and development of personal trainers
Design and maintain weekly Group Fitness timetable
Recruit and retain top quality fitness instructors

Key Performance Indicators:

i. Net Membership Growth

ii. Retention Rate

iii. Club Audit Results

iv. Customer Satisfaction

v. PT Engagement & Group Fitness Attendance

Selection Criteria:

Previous sales experience required, minimum 1-2 years in any sales field
Previous administration experienced preferred
REPS Level 3 qualified preferred but not required
Enthusiastic, empathetic and conscientious personality a must