Apprentice Service Desk Analyst
- Recruiter
- Data Careers Limited
- Location
- Yeovil
- Salary
- 11000.00 - 16000.00 GBP Annual + + Excellent Benefits
- Posted
- 26 May 2017
- Closes
- 30 May 2017
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Role: Apprentice Service Desk Analyst
Type: Fixed Term Contract - 13 months
Location: Yeovil
Salary: Up to GBP16k + Excellent Benefits
Great opportunity for an Apprentice Service Desk Analyst to join a leading supplier of IT solutions being delivered to high profile UK Customers. You will be joining a growing business working on a mixture of large and small interesting projects in an environment that encourages innovation, collaboration, career progression, Flexible working, and a proper work/life Balance.
You Will:
- Use the helpdesk system to track and take ownership of customer issues.
- Deliver excellent customer service.
- Provide 1st line helpdesk support via telephone, email & online portal.
- Replicate bugs related to the software.
- Highlight potential major issues
- Advance call resolution with other departments is necessary.
Key Skills:
- 5 GCSE's A-C Including Maths, English and ICT
- A levels or equivalent
- Proficient with Microsoft office suit
- Be able to take responsibility for customers issues
- Understanding the need and importance of choosing appropriate styles and techniques based on the situation
- Excellent communication skills
- Some knowledge of SQL (Not essential)
- Customer support experience
Must be willing to undertake DBS check
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Type: Fixed Term Contract - 13 months
Location: Yeovil
Salary: Up to GBP16k + Excellent Benefits
Great opportunity for an Apprentice Service Desk Analyst to join a leading supplier of IT solutions being delivered to high profile UK Customers. You will be joining a growing business working on a mixture of large and small interesting projects in an environment that encourages innovation, collaboration, career progression, Flexible working, and a proper work/life Balance.
You Will:
- Use the helpdesk system to track and take ownership of customer issues.
- Deliver excellent customer service.
- Provide 1st line helpdesk support via telephone, email & online portal.
- Replicate bugs related to the software.
- Highlight potential major issues
- Advance call resolution with other departments is necessary.
Key Skills:
- 5 GCSE's A-C Including Maths, English and ICT
- A levels or equivalent
- Proficient with Microsoft office suit
- Be able to take responsibility for customers issues
- Understanding the need and importance of choosing appropriate styles and techniques based on the situation
- Excellent communication skills
- Some knowledge of SQL (Not essential)
- Customer support experience
Must be willing to undertake DBS check
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003