Service Improvement Officer - External
- Recruiter
- Vacancy Filler Ltd
- Location
- Aylesbury, Buckinghamshire, England
- Salary
- £28689.00 per annum + + Excellent benefits
- Posted
- 26 May 2017
- Closes
- 12 Jun 2017
- Ref
- MAY20172738
- Contact
- Vacancy Filler
- Contract Type
- Permanent
- Hours
- Full Time
Service Improvement Officer - Business Improvement Team
Salary - £28,689 - Full Time
Are you
Committed to improving customer service?
Passionate about getting things done?
Not afraid to rock the boat?
Our client is a social housing provider with 7,500 properties and a turnover of £44 million. As a member of the Business Improvement Team you will be responsible for the preparation and interrogation of monthly performance reporting data working pro-actively with colleagues around the business to determine the facts. You will provide challenge and support in order to get the real issues highlighted and acted upon.
You will support the team to deliver its business improvement programme. It's a great opportunity to learn about the Trust's main continuous improvement tool - LEAN - and to become a lean practitioner able to support the delivery of its planned reviews.
You will be the first point of contact for the initial assessment of any customer complaints and compliments and work with colleagues across the business to ensure appropriate actions are undertaken and learning points identified.
A full job description is attached. Applicants will be asked to undertake a short test and a presentation at interview and will be notified of the topic in advance.
Closing Date: Friday 9th June 2017 - Midday
Interview Date: Thursday 22 nd June 2017