Sales Support Team Leader

Sales Support Team Leader
Wisborough Green (Guildford 30 minutes, Horsham 20 minutes). 
up to £34,000 + bonus + company benefits

About Us:

We a rapidly growing technology company that supports corporate and public sector clients with world-class IT services, solutions and products. Our thinking is award-winning. We carry the highest accreditations from technology and software leaders. And our data centre is second to none, holding Government Official Status.

We pride ourselves on having a different view and a better answer. The last year has seen exciting changes within our business, including the launch of our new brand and new digital platforms, ensuring we’re better able to support our business in delivering exceptional solutions to our customers. 

The Sales Support Team Leader

We’re now recruiting for a Sales Support Team Leader to manage our centralised sales support team. Reporting to the Sales Director and working closely with other key internal departments such as Operations and Finance as well as distribution and vendor companies, this role is key to creating a motivated and unified Sales Support function in order to provide a high level of support and customer service.

To be successful in this role, you will need to have previous experience of leading and motivating a sales support team, preferably gained within an IT reseller or distribution environment. You will be confident in your approach and have the ability able to think on your feet and work autonomously. 

Key Responsibilities: 

+ coordinate and distribute work and tasks to the sales support team, ensuring that workloads and account manager alignment is spread fairly and evenly across the team 
+ act as a point of escalation for all enquiries on customer related support issues
+ ensure that sales opportunities and other data is recorded and processed accurately on the CRM system in order to generate accurate reports
+ develop and maintain internal relationships with key stakeholders such as Operations and Finance as well as distributers and vendors to drive costs and improve efficiencies
+ process improvement - look for ways to improve processes and efficiencies 
+ share technical knowledge and implement best practice and standards
+ carry out 1:1 and team meetings, identify training and development needs, monitor KPIs and carry out performance reviews
+ manage holiday and sickness cover and associated workloads, providing ad-hoc sales support cover as and when required. 

Skills and Experience:

+ previous experience or working in a similar sales support team leader role, preferably gained within an IT reseller / distribution environment
+ experience of leading and motivating a team
+ excellent administration skills
+ proficient in the use of CRM systems and MS packages including Word, Excel and Outlook
+ excellent communication skills, both oral and written with the ability to effectively articulate an opinion and engage with both internal and external stakeholders through a variety of different mediums
+ excellent interpersonal skills, the ability to build and maintain relationships and work cross functionally and interact confidently
+ robust and resilient in approach – has the confidence to challenge and 'push back’ when required
+ a natural flair for delivering high levels of customer service
+ solid planning and organisational skills with the ability to prioritise work and delegate tasks
+ strong time management skills with the ability to work under pressure to deadlines
+ ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work
+ ability to respond quickly and efficiently to queries
+ demonstrates creative thinking and problem solving skills but knows when to escalate issues
+ the ability to work independently with minimal supervision
+ proactive and flexible with a “can do” attitude
+ team player - understands the importance of teamwork.

Location: Company Headquarters at Wisborough Green (Guildford 30 minutes, Horsham 20 minutes). 
Hours: 9.00am to 5.30pm / Monday to Friday. (37.5hrs per week)
Salary: up to £34,000 + bonus

Benefits & Perks:

Includes: life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, free parking, spot bonus scheme, recruitment bounty scheme, dress down Friday, fundraising, sports & social club, health and wellbeing programme.

Start date: ASAP 

Additional Information:

- Must have the right to live and work in the UK. 
- Must have access to own transport due to location.

To Apply: Please include a covering letter (which includes salary expectations) along with your CV outlining the skills and experience that make you the ideal candidate for this position. 

Think you’d fit in?

We look forward to hearing from you!

About us:

Join us at the forefront. Put your talent to the test. Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development. 

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.