Customer Service Consultant

Customer Service Consultant (Case Manager)

Salary subject to relevant experience + excellent benefits (28 days holiday, pension, annual bonus)

Location Edinburgh

A 150 year old company founded on the principles of self-reliance and community, Royal London is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of GBP93.8 billion.

Owned by our members, rather than by shareholders, our financial performance is robust over both the short and long term. Our aim is to become the most trusted and recommended provider of insurance and investment products in the eyes of our customers.

We have exciting opportunities for Customer Service Consultants/Case Managers to join the Group Customer Services Teams in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation.

Responsibilities will include:

• Undertaking administrative and customer service duties for servicing new and existing business.
• Managing incoming enquiries through various mediums, ie calls, emails, written correspondence.
• Being accountable for the resolution of all enquiries, escalating as required.
• Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service.
• Helping to review internal processes with the ultimate view of improving the overall customer experience.
• Actively participate in all team goals setting sessions and contribute to team meetings.
• Take full responsibility for the work that you are involved in, generating good discussions with your peer group and Team Manager as needed.
• Providing a quality service through pro-active contact and effective communication.
• Accurate maintenance of client files and data.

Required knowledge, skills and experience:

• Excellent customer service skills ideally with experience within a similar role
• Financial Services knowledge
• Excellent organisation and administration skills
• A polite and professional telephone manner
• Excellent communication skills
• Accurate data entry skills
• Good IT skills with working knowledge of MS Office
• Basic office skills (preferably gained in an office environment)
• Ability to work under pressure to meet deadlines in a fast paced environment
• Enthusiastic and positive can-do attitude with a willingness to learn

To apply for this position, please use the 'Apply Online' link below.