Customer Support Officer

Customer Support Officer

Leicester

Salary: £16,843 per annum pro rata (£15,881 pa)

6 Months Fixed Term Contract – 33 hours per week (FTE 35 hours)

Housingrecruit.com is advertising for a Customer Support Officer on behalf of their client, a leading social housing provider based in Leicester.

They currently have an opportunity for a Customer Support Officer to join the team at the Belgrave Office and they really want to hear from you if;

You are a team player who displays a positive attitude;

You are customer focused and displays a ‘can do’ attitude with drive and enthusiasm;

You have an organised and structured approach to work;

You have experience in a customer facing role with the ability to maintain effective relationships.

The successful candidate will be responsible for providing front line customer services to a wide range of customers, whilst supporting the Team at the Belgrave office with administration tasks, including administration and processing of all invoices.

On a day to day basis you will provide a professional reception service, greeting customers and answering incoming calls. You will assist with all waiting list and transfer waiting list enquiries and provide information to customers on the organisation’s role, functions, stock and policies. You will be an integral part of the team providing administrative support and taking responsibility for a range of housing duties as defined by the Agency Services Officer.

This is a busy and varied role and requires an individual who is able to work under pressure with minimal day to day supervision. Ideally, the successful candidate will have knowledge of social housing and housing management systems and be able to speak Gujarati.

The organisation recognises that people are at the heart of their business and that success is dependent on enthusiastic and committed colleagues, making sure that people feel supported and encouraging a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples’ lives every day.

In return for your commitment, you can expect a competitive salary, generous holiday entitlement, pension scheme and employee discount scheme. As a responsible employer, the organisation takes the health and wellbeing of colleagues seriously, and are currently implementing a comprehensive health and wellbeing programme.

These are exciting times for the organisation which is at the beginning of a new era and this is an excellent opportunity to join them on their journey.

Closing Date: 5 pm, Wednesday 7^th June 2017

How to apply:

Please click the apply button to go to the recruiter’s website where you will be required to complete the application process.