Compliance / Assurance Advisor - Energy

Compliance / Assurance Advisor - Energy / Utility sector - Bristol / Bath to £28k + bens

Customer Service & Compliance Specialist for exciting new Bristol / Bath start-up energy company

The Role

You will support the team for this start up energy industry provider, using your knowledge of the processes that support the residential energy market (gas / electric standard licence conditions) to deliver excellent customer service and compliance at all times. You will work with partners, suppliers and members to meet service level targets with responsibilities including:

• member registrations / billing / payments / procedures
• partner and supplier performance levels and agreements
• effective processing of dataflow / enquiries / technical information etc.
• understanding / communicating company, products & customer service procedures

The Company

Our client is a brand new start-up business and you will be among the first of many employees, currently based within walking distance of Bristol City centre, but an office move to central Bath is planned. It is sustainable energy business with a conscience. Using smart technology and a shared customer community platform, it is building a consumer-focused technology business.

The Person

The ideal Compliance / Assurance Advisor will have a good understanding of the energy industry / utility sector and the processes that support the residential energy market. As this is a start-up company, you will have the opportunity to feed into the development of the service proposition and you will be adaptable to change. With strong verbal / written communication skills you will need:

• commitment and determination to provide high quality service
• strong organisational skills and the ability to multi-task
• experience of working within a customer service environment
• experience using digital channels / business & social media

Initially the role is Bristol based, then moving to new offices near Bath railway station.

If you wish to be considered for the role of Compliance / Assurance Advisor, please forward your CV stating current remuneration details and availability quoting reference 272504.

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