Control Centre Administrator (Days and Nights)
- Recruiter
- Cameron Clarke Associates Ltd
- Location
- Enfield
- Salary
- £23.7k - 28k per year
- Posted
- 25 May 2017
- Closes
- 22 Jun 2017
- Ref
- EM-015
- Contact
- Cassandra Yavuz
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Our client is the leading provider of corporate and residential security solutions and right now they have a great opportunity for exceptional customer focused candidates to join a busy call centre administration team based at the Control Room at our client’s head office in Enfield.
Key responsibilities:
Candidates should have the ability to carry our multiple tasks whilst managing incoming calls efficiently and effectivelyin a professional manner. You will be monitoring the welfare of personnel onsite, dispatching our response officers to deal with alarm activations and liaising with our clients via email/telephone and generating systems reports.
Job Role:
This is a shift based position, requiring someone who is flexible and available to work Monday – Sunday on rosta 4/5 shifts per week including days and nights. The shifts are 12hours either 06.30am to 06.30pm or 06.30pm – 06.30am.
The ideal candidate will:
- Be a fast learner with the ability to pick up various computer systems quickly.
- Have good communication skills, both written and verbal.
- Ability to handle calls from a diverse group of clients and to quickly provide support and assistance.
- Be reliable, flexible organised and have good time management.
- Possess a minimum of 6 months experience in a similar environment.
- Have a strong work ethic.
- SIA Licence / CCTV Licence preferred although training can be given to achieve these qualifications.
The Package:
This is an hourly paid position at £9.50ph. Circa £23,700- £28,000per annum, based on4/5 shifts per week with the opportunity to work additional shifts to increase your earnings.
- Training and development
- Career progression
- Onsite Parking
- 20 days holiday plus Bank Holidays