Service Delivery Manager
- Recruiter
- Sopra Steria Recruitment Ltd
- Location
- Edinburgh
- Salary
- 55000.00 GBP Annual + + Flexible Benefits
- Posted
- 24 May 2017
- Closes
- 30 May 2017
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Role: EDI0000A8 Service Delivery Manager (Financial Services)
Location: Edinburgh/Glasgow
Salary: Up to GBP55k + Flexible Benefits (DOE)
Clearance: Pre-employment Screening
Sopra Steria, European leaders in Digital Transformation, is going through considerable growth within our Financial Services sector. Our business works with some of the UKs leading financial services organisations, delivering cutting-edge & dynamic solutions.
We are seeking to recruit a highly skilled, client facing, Service Delivery Manager with Financial Services experience in Edinburgh, who will be responsible for working with our clients and stakeholders to maintain a professional service, and provide business development.
The Service Manager will own and deliver medium scale services with medium levels of risk and complexity or will take responsibility for part of a large service under the direction of a senior delivery manager. Typically these services will include systems; technical infrastructure, business process and IT service provision, using multiple delivery channels.
Key responsibilities:
- Supports business development activity, through leading the service shaping and business case creation; including cost, commercial and contractual viability and identification of risk levels
- Actively participates in the sales campaigns to demonstrate delivery capability to clients including promoting Sopra Steria business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities
- Responsible for production and maintenance of detailed service definition, including scope and deliverables for agreement with 'client' (may be internal or external)
- Ensures that appropriate service delivery performance indicators are implemented in order to monitor and measure the service delivery against contract/SLA and expectations, and to demonstrate Sopra Steria's achievements to the client
- Ensures that all services are delivered in accordance with agreed scope to meet the client's and SopraSteria's requirements in delivering to acceptance criteria, timescales, financial measures, quality measures, standards, service levels and contractual arrangements including change controls
In return, you will be joining a global consultancy with proven growth, which are expanding into new areas in the Consulting market. We aim to develop Managed Service solutions to a wide range of clients in which the successful applicant will be responsible for.
Applicants must hold a Right to Work in the UK, and be able to pass Pre-Employment Screening. Sopra Steria also offers the opportunity to develop career progression.
EXCLUSIVE OPPORTUNITY: Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.
With over 38,000 employees in more than 20 countries and revenue of ??3.7 billion in 2016, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We're offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.
About this Company
On offer is the opportunity to work for a European leader in digital transformation. The roles come with competitive salaries, the opportunity for further development and the potential for a wide and diverse career within Sopra Steria.
Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.
Location: Edinburgh/Glasgow
Salary: Up to GBP55k + Flexible Benefits (DOE)
Clearance: Pre-employment Screening
Sopra Steria, European leaders in Digital Transformation, is going through considerable growth within our Financial Services sector. Our business works with some of the UKs leading financial services organisations, delivering cutting-edge & dynamic solutions.
We are seeking to recruit a highly skilled, client facing, Service Delivery Manager with Financial Services experience in Edinburgh, who will be responsible for working with our clients and stakeholders to maintain a professional service, and provide business development.
The Service Manager will own and deliver medium scale services with medium levels of risk and complexity or will take responsibility for part of a large service under the direction of a senior delivery manager. Typically these services will include systems; technical infrastructure, business process and IT service provision, using multiple delivery channels.
Key responsibilities:
- Supports business development activity, through leading the service shaping and business case creation; including cost, commercial and contractual viability and identification of risk levels
- Actively participates in the sales campaigns to demonstrate delivery capability to clients including promoting Sopra Steria business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities
- Responsible for production and maintenance of detailed service definition, including scope and deliverables for agreement with 'client' (may be internal or external)
- Ensures that appropriate service delivery performance indicators are implemented in order to monitor and measure the service delivery against contract/SLA and expectations, and to demonstrate Sopra Steria's achievements to the client
- Ensures that all services are delivered in accordance with agreed scope to meet the client's and SopraSteria's requirements in delivering to acceptance criteria, timescales, financial measures, quality measures, standards, service levels and contractual arrangements including change controls
In return, you will be joining a global consultancy with proven growth, which are expanding into new areas in the Consulting market. We aim to develop Managed Service solutions to a wide range of clients in which the successful applicant will be responsible for.
Applicants must hold a Right to Work in the UK, and be able to pass Pre-Employment Screening. Sopra Steria also offers the opportunity to develop career progression.
EXCLUSIVE OPPORTUNITY: Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.
With over 38,000 employees in more than 20 countries and revenue of ??3.7 billion in 2016, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We're offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.
About this Company
On offer is the opportunity to work for a European leader in digital transformation. The roles come with competitive salaries, the opportunity for further development and the potential for a wide and diverse career within Sopra Steria.
Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.