Business Readiness Trainer

Salary subject to experience + excellent benefits

Wilmslow

18 Month Fixed Term Contract

A 150 year old company founded on the principles of self-reliance and community, Royal London is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of GBP93.8 billion.

Owned by our members, rather than by shareholders, our financial performance is robust over both the short and long term. Our aim is to become the most trusted and recommended provider of insurance and investment products in the eyes of our customers.

We have an exciting fixed term opportunity for a Business Readiness Trainer to join the Group Customer Service function in Wilmslow.

The main purpose of this role is to support a portfolio of business change programmes by delivering effective training to relevant employees that ensures the smooth implementation and adoption of these initiatives.

We require a flexible candidate with experience and knowledge of successful training delivery. While we are flexible on the type of training background you may have, experience in an operational business environment is essential along with an understanding of change processes.

This is a great opportunity in which to further develop your training skills in a professional and dynamic business setting.

Responsibilities:

• Seamless delivery of training into Group Customer Services, translating jargon into digestible language
• Work closely with proposition, project and customer service teams to define, agree and support delivery of training requirements
• Manage a mixture of high profile, fast paced training programmes and projects
• Ensure training delivery compliance with standard operating practices
• Drive lessons learnt activity post delivery
• Identify and champion continuous improvement of training for Group Customer Service teams

Skills, Qualifications & Experience:

• Experience in training delivery and understanding of training techniques
• Exposure to service management environments, ideally at Team Lead/Management level
• Excellent communication and engagement skills, with the ability to translate complex issues and information into simple, key messages and deliver them in creatively in a variety of communication styles
• Proven experience of working cross functionally and building sustainable and effective working relationships with a variety of stakeholders and colleagues
• Pro-active, personal drive and enthusiasm
• Strong planning, organisation and administration skills
• Experience of identifying and managing risk

To apply, please use the 'Apply Online' link below.

For any further queries regarding the role, please contact Rod Emerson.