New Claims Handler
- Recruiter
- Sheldon Davidson Solicitors*
- Location
- Whitefield, Manchester
- Salary
- Competitive
- Posted
- 24 May 2017
- Closes
- 21 Jun 2017
- Ref
- 225221774-01
- Sectors
- Legal
- Contract Type
- Permanent
- Hours
- Full Time
New Claims Handler
We are looking to recruit an experienced New Claims handler to join our New Claims (FNOL department) team.
The primary role of the New Claims Handler is to establish our clients’ immediate needs upon receipt of notification from direct new enquiry ensuring data integrity is not compromised by offering a professional and compliant client service.
- Dealing with all incoming new RTA and EL/PL claim enquiries that have been received either by phone, website, tablet, email etc.
- To record all client contact and other third party information accurately on proclaim case management system and update client systems where appropriate.
- Inputting pertinent information/data to enable a claim to be validated/ vetting.
- Establishing a client’s immediate needs for the provision of a replacement vehicle.
- Securing client’s signed instructions.
- Determining the existence of a live before the event (BTE) policy, specifically broker clients.
- Working in line with our obligations with the SRA, Lexcel, MID and AskQue.
MUST
- Must be enthusiastic and committed.
- Must have excellent client care skills.
- Must have excellent command of English both spoken and written.
- Must have proclaim experience.
- Must have at least 3 years RTA claims management experience. EL PL experience is a bonus.
- Must have a professional telephone manner and have an excellent command of English both spoken and written.
- Must have at least Grade B in English and Math in GCSE or equivalent for data integrity.
- Must be self-motivated and intelligent and able to work in a thriving busy and challenging environment.
Salary is dependent upon experience plus company pension and group life insurance
Holidays - 20 days a year holiday plus all statutory bank holiday
Working Hours Monday to Friday 9am to 5pm
Please e-mail your CV with covering letter by following the instructions at the bottom of this page.
No phone calls please.