HR Administrator

About Us
We are a bank focused on driving market leading customer service we can be proud of. We do this by putting the customer at the heart of everything we do, serving the communities in which we operate with the level of professionalism and friendliness that they expect and deserve We are currently part of the RBS Group trading under the Royal Bank of Scotland brand in England and Wales and the NatWest brand in Scotland. Internally, we refer to ourselves as "Future Williams & Glyn Team".

The role
We have an exciting opportunity to join our team at Wavertree for a 12 month fixed term contract, working on a full time basis. Working as part of a team, the candidate will be trained on all aspects of HR Administration. The team supports the Future Williams & Glyn Bank and opening hours are 8.30am to 5.30pm on shift basis. This role provides candidates with an opportunity to provide great customer service to 4,500 employees.

The role will involve providing first line support to colleagues and managers on all areas of HR, Learning and systems administration including advising on HR policy and processes, providing a "once and done" resolution to queries or escalating when appropriate. You will also provide key involvement in driving adoption of the new HR systems and increasing self service capability through coaching users. You will be required to process and produce accurate and timely documentation (letters, references, learning material, occupational health referrals etc.) within agreed service levels and within performance standards.


Key accountabilities
* Respond to enquiries from colleagues, managers and third parties on all aspects of HR administration providing a "once and done" resolution to queries or escalating when appropriate
* Provide "first line" simple HR policy advice and guidance to managers and colleagues referring to the ER and Policy team when required
* Advise colleagues and managers on the use of the various HR systems to complete their self service activities efficiently and effectively
* Process and produce accurate and timely documentation (letters, references, learning material, occupational health referrals etc.) within agreed service levels and within performance standards
* Record details of each activity on Service Cloud to enable the effective ongoing management of queries, including scanning paperwork correctly to employee records
* Collect, collate and summarise information or data as requested, ensuring completeness and accuracy, and provide it to others for use in decision-making
* Keep up to date with HR systems upgrades and developments to maintain competence in role
* Provide great customer service and support to maximise colleague/customer satisfaction
* Operate consistently within the relevant procedures and performance standards
* Plan and prioritise work, and check own work and that of others as required for accuracy and completeness
* Work as a team member demonstrating a clear understanding of team objectives, supporting peers and working together to achieve deadlines and clear workload
* Maintain knowledge of regulatory and legal requirements relevant to the role; support and promote compliance with those requirements within the role and the business

About you
* Previous Human Resources administration experience
* Excellent communication skills including written and verbal
* Great customer service skills - able to elicit colleague needs quickly and deliver to those needs
* Excellent planning and organising skills and the ability to prioritise a busy and varied workload
* Confidence in dealing with people at all levels be they colleagues, managers or external suppliers
* An eye for detail with a methodical approach to problem solving
* Resilience and tenacity to see things through to conclusion
* Initiative and drive to identify 'better ways' of working to improve efficiency
* Microsoft User - Word, Excel, PowerPoint and Outlook
What you'll get in return
* Upon joining the team you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
* Your pay in Williams & Glyn will be made up of two different elements: Your salary and benefit allowance of 12%
* Generous holiday allocation of 25 days per year plus bank holidays (pro rata for hours worked)
* A flexible reward package designed to benefit you as an individual - our benefits programme is designed to help you get the most from your monthly and pay and offers you a range of benefits.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre- employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.