Customer Service Administrator / Administration Assistant
- Recruiter
- Bluetownonline Ltd
- Location
- Telford, Shropshire, England
- Salary
- £16156 per annum
- Posted
- 24 May 2017
- Closes
- 05 Jun 2017
- Ref
- BGNS-03
- Contact
- Elina Lund
- Sectors
- Customer Service & Call Centre, Helpdesk
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Customer Service Administrator
Salary: up to £16,156
Location: Lilleshall, Shropshire
The Role:
The overall purpose of this role is to provide an efficient and effective customer service experience, through reacting to incoming communications and proactively building links with Participation Officers, Home Countries and Club Secretaries.
Main Areas of Responsibility:
- Responding to incoming communications/enquiries (all channels) from Members e.g. insurance claims, DBS checks, membership benefit enquiries, web portal enquiries etc.
- Handling enquiries from/converting prospective members e.g. new clubs and coaches
- Maintaining concise and accurate log of each call/action on CRM
- Researching information/ broadening knowledge to resolve queries/questions, sharing this information with colleagues
- Building a rapport with specific Club Secretaries
- Processing DBS applications in line with regulations and counter signatory responsibilities
- Advising Participation Officers of issues within their regions
- Handling complaints across a broad range of issues.
- Processing in-coming membership fees for designated Regions
- Proactively chasing outstanding fee payments in line with credit control protocol
- Proactively chasing lapsed members
- Updating CRM in relation to all payments
- Ensuring membership packs are issued.
The Candidate:
- Sense of teamwork and responsibility towards colleagues and the achievement of department targets/objectives
- Must also be able to form good working relationships with his/her contemporaries in Finance, Education, GEL and Events
- Responsibility for the accuracy of information given to members; for maintaining accurate/detailed CRM records/call log; for accurately processing DBS applications; for the relationship with designated Clubs and Participation Officers; and for chasing membership payments (2 renewal triggers per annum).
- Excellent Telephone manner/helpfulness to members; depth of investigation/quality of information given; and willingness to work Saturdays/flexible hours at busy times e.g. membership renewal.
- Formal qualifications and training e.g. Level 2 NVQ Customer Service and CLAIT/ECDL (or equivalent) would be advantageous
- Proficient in Microsoft packages specifically Word, Excel and Outlook
Please note: All candidates applying will need access to a car as you cannot get to Lilleshall location by public transport.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Office Administrator, Administrator, Admin Assistant, Administration Clerk, Admin, Business Administrator, Business Administrator, Secretary, Support Administrator, Business Support, Executive Assistant, Office Assistant, Personal Assistant, EA, Personal Assistant, Administration Manager, Admin Manager, Office Coordinator, Secretary, Clerk, Level 2 NVQ Customer Service, Business Administrator, Executive Assistant will also be considered for this role.