Technical Support Engineer
- Recruiter
- Anonymous
- Location
- Taunton
- Salary
- Competitive
- Posted
- 24 May 2017
- Closes
- 02 Jun 2017
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Product Support Engineer
A great opportunity to join a leading Somerset IT Solutions company for a talented IT Engineer/Product Support specialist.
This is a technical role providing specialist and in-depth IT support and advice along with project design, specification, delivery and management which will involve some travel to sites throughout the UK.
Primary Responsibilities
Projects
1. Plan, implement and manage IT projects and deploy new and upgraded services and products to customers in collaboration with colleagues and external parties in a timely and cost-effective manner.
2. Research and test new and existing IT products and services to provide innovative and effective solutions to add to the company's portfolio.
3. Assist and advise Sales staff in analysing, defining, designing and presenting suitable solutions to customers' needs at both presales and sales stages.
IT Service Desk
4. Work primarily with more complex or lengthy service desk issues but maintain the flexibility to work in any area of the Technical Services department when required.
5. Document and manage IT problems and queries raised by users accurately and in a timely manner so that queries can be correctly assessed.
6. Identify, investigate and diagnose IT problems and queries raised by users so that guidance and advice can be given and solutions found while keeping users informed of progress.
7. Operate in line with Service Level Agreements and company policies while using and adapting ITIL processes to provide and maintain high standards of customer service and quality.
8. Liaise with external specialist agencies and experts to assist with finding resolutions to queries.
General
9. Work efficiently, cost-effectively and ethically in accordance with the company's policies and the law to maintain the company's reputation and trusted advisor status.
10. Operate collaboratively and effectively within one or more teams while contributing to the team's current agreed goals and objectives.
11. Share specialist knowledge relevant to the business with colleagues by maintain and expanding knowledge databases and providing advice and training when required.
12. Stay informed of current practices and developments in IT fields to better enable solutions and advice to be given.
13. Adopt continuous learning and improvement by undertaking new and existing product training when necessary and working towards agreed industry certifications.
Qualifications/experience required
Education
• Minimally required - GCSE Maths and English, Microsoft MCP
• Preferred - BTEC, HND, A level, BSc in an ICT subject or with ICT content, Microsoft Windows Server MCSA, Microsoft Office 365 MCSA, Cisco CCNA, CompTIA Network+, PRINCE2
Knowledge
• Minimally required - Good all-round knowledge of IT, networking principles, Microsoft Windows Server
• Preferred - Excellent knowledge of IT, LAN/WAN networking, Microsoft Windows Server and workstation, Azure, Office 365, telephony
Experience
• Minimally required - 3 years working within IT e.g. a service help desk, field service or project delivery.
Want to know more please call Laura not on (Apply online only)
A great opportunity to join a leading Somerset IT Solutions company for a talented IT Engineer/Product Support specialist.
This is a technical role providing specialist and in-depth IT support and advice along with project design, specification, delivery and management which will involve some travel to sites throughout the UK.
Primary Responsibilities
Projects
1. Plan, implement and manage IT projects and deploy new and upgraded services and products to customers in collaboration with colleagues and external parties in a timely and cost-effective manner.
2. Research and test new and existing IT products and services to provide innovative and effective solutions to add to the company's portfolio.
3. Assist and advise Sales staff in analysing, defining, designing and presenting suitable solutions to customers' needs at both presales and sales stages.
IT Service Desk
4. Work primarily with more complex or lengthy service desk issues but maintain the flexibility to work in any area of the Technical Services department when required.
5. Document and manage IT problems and queries raised by users accurately and in a timely manner so that queries can be correctly assessed.
6. Identify, investigate and diagnose IT problems and queries raised by users so that guidance and advice can be given and solutions found while keeping users informed of progress.
7. Operate in line with Service Level Agreements and company policies while using and adapting ITIL processes to provide and maintain high standards of customer service and quality.
8. Liaise with external specialist agencies and experts to assist with finding resolutions to queries.
General
9. Work efficiently, cost-effectively and ethically in accordance with the company's policies and the law to maintain the company's reputation and trusted advisor status.
10. Operate collaboratively and effectively within one or more teams while contributing to the team's current agreed goals and objectives.
11. Share specialist knowledge relevant to the business with colleagues by maintain and expanding knowledge databases and providing advice and training when required.
12. Stay informed of current practices and developments in IT fields to better enable solutions and advice to be given.
13. Adopt continuous learning and improvement by undertaking new and existing product training when necessary and working towards agreed industry certifications.
Qualifications/experience required
Education
• Minimally required - GCSE Maths and English, Microsoft MCP
• Preferred - BTEC, HND, A level, BSc in an ICT subject or with ICT content, Microsoft Windows Server MCSA, Microsoft Office 365 MCSA, Cisco CCNA, CompTIA Network+, PRINCE2
Knowledge
• Minimally required - Good all-round knowledge of IT, networking principles, Microsoft Windows Server
• Preferred - Excellent knowledge of IT, LAN/WAN networking, Microsoft Windows Server and workstation, Azure, Office 365, telephony
Experience
• Minimally required - 3 years working within IT e.g. a service help desk, field service or project delivery.
Want to know more please call Laura not on (Apply online only)