Credit Control Associate (Billings)

Overview:

This individual will work as part of a team of Business Operations Associates who are collectively responsible for managing a billings and collections ledger in the region of GBP100 million across EMEA. Billing processes across accounts can be vary and requires individuals who are able to multitask and deliver to high standards.

An active participant of the team, that identifies the need to resolve a query and prioritise in order of importance to meet customer needs. Uses technical and professional knowledge know how to build effective work relationships based on task completion and demonstrates patience despite setbacks. Understands what is required of them in their role and how this contributes to department priorities and is responsible for own workload.

Key Responsibilities:

Account Management and Relationship Building

• Accountable for managing and quality checking all transactions posted to assigned sales ledger.
• Develop strong customer relationships to ensure positive cash flow by ensuring proper documentation (purchase orders, etc.) to facilitate accurate and timely billing.
• Provide excellent customer service through resolving queries where necessary. This includes working closely with the sales team and providing support when required (specifically for awareness around credit checks and billing processes).
• Participate in regular ledger reviews and resolution of issues arising within agreed timescales.

Process and System Understanding

• Produce client invoices and ensure timely delivery thereof.
• Setup and maintenance of customer accounts.
• Reconcile assigned customer accounts; examples include purchase order customer spend versus cash collections, self-billing accounts billed versus contractor timesheets, etc.
• Ensure signed customer terms and conditions are in place before trading.
• Produce credit notes and invoice requisition forms in line with predefined processes.
• Prepare journals where necessary.

Deliver High Quality Communication

• Collect cash from customers in line with customer contractual terms and company processes.
• Meet monthly cash collection target as agreed with Manager of Operations Support.
• Ensure timely resolution of unapplied cash receipts.
• Provide accurate and timely data for client and internal reports.
• Carrying out of such ad-hoc tasks as required by Manager of Operations Support.

Key skills required:

• Advanced MS Office skills (in particular Excel and Powerpoint)
• Experience of working in a Services and or B2B environment
• 3-5 years+ post graduate experience in Billings and collections role
• Ability to directly liaise with clients and other employees in an a professional and effective manner
• Ability to deal with potentially difficult calls and challenging customers
• Well organised
• Ability to work to strict deadlines
• High level of attention to detail
• Strong influencing and negotiating skills
• Good verbal and written communication skills
• Aptitude for continual learning and development with different systems and applications
• Self-starter
• Proactive in approach Tenacious disposition
• Supportive, flexible team player
• Enthusiastic and resilient with a "can do" attitude
• Confident and outgoing
• Results orientated

Allegis Group Ltd is acting as an Employment Agency in relation to this vacancy.