Field Services Engineer
- Recruiter
- Hays Specialist Recruitment
- Location
- York
- Salary
- Competitive
- Posted
- 23 May 2017
- Closes
- 31 May 2017
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Field Services Engineer York Up to GBP25,000 Hays IT have been engaged by a large organisation to source a Field Services Engineer to join their busy team. You will provide IT technical support to ITIL/accredited standards, ensuring efficient and high quality service delivery across the national customer base. The postholder will assist infrastructure teams in the support and maintenance of the IT infrastructure and the associated servers and services. Your new role The engineer will act as first point of escalation for IT incidents and issues and will work with other IMT services as necessary to resolve. To be responsible for delivery of a consistently high standard of services to all supported organisations To participate in out of hours on call services in accordance with agreed SLAs To respond and resolve assigned service desk calls to meet agreed service levels ensuring that all SLA and KPI's are consistently and reliably met To work closely with other teams within IMT service to ensure customer satisfaction through end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database. Be responsible for the installation, repair and maintenance of IT equipment and software To manage engineers within the locality team, ensuring the service is delivered in accordance with SLA's and to local KPI's, and within service standard operating procedures. To supervise contractors and temporary engineers where required. Communicate information and issues What you need to succeed Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Knowledge of administrative procedures, project management or information analysis Vendor qualification e.g. Microsoft Certified desktop Support Technician ITIL Foundation Certificate in IT Service Management (ITIL v3) Basic knowledge of project principles Previously worked in similar position within the public sector Significant experience of providing field or desk based support to ICT users, in an environment of mixed Windows Operating Systems Detailed exposure to large corporate computing environments, including networking Competent ability with PC hardware and software, Windows Operating Systems. Microsoft Office Suite Problem solving skills and ability to respond to sudden unexpected demands Advanced keyboard skills, use of a range of software Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales Willing to travel extensively to and to be present where necessary throughout geographic areas of responsibility A self-starter, able to operate remotely across multiple geographic locations and to manage staff and teams in this manner Able to challenge the status quo in an effective manner and bring about real improvements and change at a pace the organisation and its clients can cope with. What to do now Call Jon Walters on or click 'Apply' Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk