Dialler Co-ordinator – Collections Call Centre
- Recruiter
- FLAT FEE RECRUITER
- Location
- Leeds
- Salary
- £25,500 + 10% Bonus
- Posted
- 23 May 2017
- Closes
- 20 Jun 2017
- Ref
- 4744
- Contact
- Applicant Services
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Dialler Co-ordinator – Collections Call Centre
Leeds LS28
£25,500 + 10% Bonus
41.25 hours per week
Our client has gone from strength to strength over the last year. One of the biggest achievements was obtaining FCA Authorisation in August 2016.
The client has rapidly established itself as a major player in the Debt Purchase market over the past 8 years and is regarded as a highly respected organisation.
Within the expansion of the company you will play a pivotal role in creating and delivering the Contact Strategy & Resource Planning Service across the Collections function.
• Are you passionate about treating customers fairly?
• Do you thrive on challenges?
If you answered yes to these questions, then this could be the role for you.
We are looking to recruit an experienced Dialler Co-ordinator who can hit the ground running whilst producing meaningful data. You will take full responsibility for the utilisation of the dialler function within the business, ensuring that the dialler is fully functional and maximised, resulting in the efficient penetration of accounts in line with employee capacity.
Reporting to the Assistant Customer Service Manager, this role will incorporate:-
Position Summary
As Dialler Co-ordinator, your role will involve a range of duties to ensure that the contact centre dialler is fully functional and maximised, resulting in the efficient penetration of accounts in line with employee capacity. This will include responsibilities such as:
• Working with Data team to ensure that dialler is utilised daily and ensuring that the agreed campaign data is received on a timely basis
• Work with Assistant Customer Service Manager & Head of Operational Excellence to plan and dialler strategies and rotas
• To analyse and provide accurate dialler analysis and campaign analysis / MI, developing MI that is comprehensive and relevant to support decision making across existing processes, new initiatives and agent and channel performance
• Monitor agent calls where necessary and provide feedback to Heads of Department, Team Leaders and Customer Service Manager
Who are we looking for?
The successful candidate will have knowledge or experience within the debt collection industry. You will also have:
• Previous experience as a Dialler Co-ordinator from a call centre environment
• GCSE’s or equivalent Grade C or above with good numeracy skills
• Excellent communication and Customer Service skills
• Able to prioritise workload with strong planning and organisational skills
• Have good analytical skills
• Works well independently and as part of a team
How to apply
If you wish to be considered for this Dialler Co-Ordinator (Debt Collections Call Centre) job click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You may have experience in: Dialler analyst, dialler technology, call centre, contact centre, debt collection, debt management, finance call centre, data manager, and dialler software
You must be eligible to work in the UK.
Leeds LS28
£25,500 + 10% Bonus
41.25 hours per week
Our client has gone from strength to strength over the last year. One of the biggest achievements was obtaining FCA Authorisation in August 2016.
The client has rapidly established itself as a major player in the Debt Purchase market over the past 8 years and is regarded as a highly respected organisation.
Within the expansion of the company you will play a pivotal role in creating and delivering the Contact Strategy & Resource Planning Service across the Collections function.
• Are you passionate about treating customers fairly?
• Do you thrive on challenges?
If you answered yes to these questions, then this could be the role for you.
We are looking to recruit an experienced Dialler Co-ordinator who can hit the ground running whilst producing meaningful data. You will take full responsibility for the utilisation of the dialler function within the business, ensuring that the dialler is fully functional and maximised, resulting in the efficient penetration of accounts in line with employee capacity.
Reporting to the Assistant Customer Service Manager, this role will incorporate:-
Position Summary
As Dialler Co-ordinator, your role will involve a range of duties to ensure that the contact centre dialler is fully functional and maximised, resulting in the efficient penetration of accounts in line with employee capacity. This will include responsibilities such as:
• Working with Data team to ensure that dialler is utilised daily and ensuring that the agreed campaign data is received on a timely basis
• Work with Assistant Customer Service Manager & Head of Operational Excellence to plan and dialler strategies and rotas
• To analyse and provide accurate dialler analysis and campaign analysis / MI, developing MI that is comprehensive and relevant to support decision making across existing processes, new initiatives and agent and channel performance
• Monitor agent calls where necessary and provide feedback to Heads of Department, Team Leaders and Customer Service Manager
Who are we looking for?
The successful candidate will have knowledge or experience within the debt collection industry. You will also have:
• Previous experience as a Dialler Co-ordinator from a call centre environment
• GCSE’s or equivalent Grade C or above with good numeracy skills
• Excellent communication and Customer Service skills
• Able to prioritise workload with strong planning and organisational skills
• Have good analytical skills
• Works well independently and as part of a team
How to apply
If you wish to be considered for this Dialler Co-Ordinator (Debt Collections Call Centre) job click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You may have experience in: Dialler analyst, dialler technology, call centre, contact centre, debt collection, debt management, finance call centre, data manager, and dialler software
You must be eligible to work in the UK.