CRM Executive / CRM Specialist - 6 Month FTC

Job Title: CRM Executive

Location: Banbury, Oxfordshire

Salary: Up to £25,000

Job Type: Full Time, 6 month FTC

The company is the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. As a privately-owned business, they understand the challenges and demands of running and growing a business.

Through their network of 19 local offices, they handle annual client turnover of £5 billion and advance in the region of £483m to small and medium sized businesses throughout the country.

Purpose of the Role:

• To support the management, development and delivery of the company's CRM solution.
• To lead global engagement and adoption dashboards/reporting and produce local action plans to improve data and adoption.
• To build relationships with CRM super users in order to assist them in maximising the use of CRM and ensure compliance and consistency regarding the use of CRM.

Key Responsibilities:

• To gather ideas for new CRM developments from users and assess the business need across the group and translate this into approved technical requirements.
• To manage the change process to ensure that the impact of any changes to the system are assessed and agreed with super users prior to being implemented on the live system.
• To review any system issues with Application Support to ensure that any issues and their impact is kept to a minimum for the users.
• To ensure that the CRM solution remains consistent across all regions and the management of any deviation from this is escalated to the Global CRM Manager as required.
• To be the advocate of CRM across the business and to ensure its continued promotion.
• Liaising with the training department for the development of training packages for new starters and the continuation of on-going training to key users. To manage and facilitate workshops with the super users to ensure best practice is being followed.
• Produce and circulate performance and usage statistics by Country & Sales office on a regular basis.
• Ensure that group reporting using CRM is correct, easily accessible and consistent and ensure that the key metrics are being gathered and reported on and highlight anomalies to local management via an action plan for resolution.

Person Specification:

• Communication skills: Have a high level of communications skills; to be able to converse with all levels of seniority within the organisation.
• Interpersonal skills: Have strong interpersonal and people skills.
• IT Skills: Experience of global deployment of CRM systems in particular Microsoft Dynamics, SQL report writing skills, Ability to use Microsoft Office suite of products especially MS Access.
• Decision-making: Be prepared to work under own initiative as required and make well informed decisions.
• Analytical Skills: Ability to apply strong analytical skills to corporate data to interpret and make recommendations to the business.
• Influencing Skills: Ability to influence key audiences within the business.

Requirements:

• Experience - Previous CRM experience ideal.
• Skills - Confident , interpersonal/people, communication, decision making, proactive, analytical, organised and practical, consistent & flexible, committed & positive attitude, focussed & determined, proactive, excellent Microsoft Excel skills to include pivot tables and v-lookups.
• Qualifications - Degree educated

Desirable:

• Experience - Finance, global/international business/business to business/
• Skills - Persuasive, Supportive and understanding

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; CRM Developer, CRM Support Executive, CRM System Support, Client Relationship Manager Developer, CRM Software, B2B Marketing Executive, Online Marketing Specialist, Online Marketing Support, CRM Designer, Communications Executive, CRM Executive, 1st Line CRM Support, Dynamics CRM Support Executive, Online CRM Executive, Marketing Executive, Customer Support Executive may also be considered for this role.