Claims Handler
- Recruiter
- Anonymous
- Location
- Bath
- Salary
- Competitive
- Posted
- 23 May 2017
- Closes
- 26 May 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Are you quick to learn and pick up new skills?
Do you have excellent communication skills?
This is an exciting opportunity to join a lovely team in central Bath as a Claims Handler.
The purpose of your role will be to handle and complete the successful settlement of the claim, from the stage of either booking the representatives appointment or agreeing alternative settlement, through to the despatch of products to the customer and final invoicing of the claim.
Roles & Responsibilities:
*To ensure any settlement discussion is within all claim limits and parameters.
*To book appointments for representatives to visit the policyholders to affect settlement of the claim.
*To receive ordered items on the system and process supplier invoices with a high level of accuracy, and link to the correct claims.
*To inspect the quality of the item to ensure it is up to standard, and compare the specification of the product against the customer's order to check it is correct and what the customer has ordered, or as close as possible within any limit constraints.
*To complete a formal photograph valuation of the item detailing item specifications and current retail replacement value.
*To ensure the collection of any excess or contributions towards the piece before it is despatched to the customer.
*To contact the customer where applicable to schedule the delivery of the ordered item/s.
*To answer any customer queries whether by phone, email or letter throughout the process, regarding timescale, progress and any changes that need to be made.
*To deal with any items returned by customers or phone calls from customers on receipt of their product and ascertain they are dissatisfied with the item or would like to make changes.
*To ensure that all conversations, information and agreed actions made with clients, policyholders or suppliers are recorded accurately and factually within the Claims Management System.
*To ensure a professional, friendly and helpful service is delivered to all callers and that the highest standards of customer care are provided at all times.
*To record any complaint or expression of dissatisfaction, whether justified or not, from clients, policyholders or suppliers.
Key Skills:
*Be willing to learn new skills and take in new information
*Have experience within a Sales and/or Customer Service role
*Have good negotiating skills
*Be customer focused
*Have a professional and friendly telephone manner
*Have excellent communication and interpersonal skills
*Have the ability to work to deadlines and achieve results under pressure
*Be able to work as part of a team
Performance Measurements:
*Claim and Telephone Call Audits
*Client Audits
*Compliance
*Telephone Statistics
*Absence Record
*Disciplinary Record
Salary for this role will be GBP17,000 per annum.
Previous insurance experience is desirable but not essential as full training will be provided.
Do you have the skills and experience required for this role? To be considered for this role please send us your current CV or call Bee for more information.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned
Do you have excellent communication skills?
This is an exciting opportunity to join a lovely team in central Bath as a Claims Handler.
The purpose of your role will be to handle and complete the successful settlement of the claim, from the stage of either booking the representatives appointment or agreeing alternative settlement, through to the despatch of products to the customer and final invoicing of the claim.
Roles & Responsibilities:
*To ensure any settlement discussion is within all claim limits and parameters.
*To book appointments for representatives to visit the policyholders to affect settlement of the claim.
*To receive ordered items on the system and process supplier invoices with a high level of accuracy, and link to the correct claims.
*To inspect the quality of the item to ensure it is up to standard, and compare the specification of the product against the customer's order to check it is correct and what the customer has ordered, or as close as possible within any limit constraints.
*To complete a formal photograph valuation of the item detailing item specifications and current retail replacement value.
*To ensure the collection of any excess or contributions towards the piece before it is despatched to the customer.
*To contact the customer where applicable to schedule the delivery of the ordered item/s.
*To answer any customer queries whether by phone, email or letter throughout the process, regarding timescale, progress and any changes that need to be made.
*To deal with any items returned by customers or phone calls from customers on receipt of their product and ascertain they are dissatisfied with the item or would like to make changes.
*To ensure that all conversations, information and agreed actions made with clients, policyholders or suppliers are recorded accurately and factually within the Claims Management System.
*To ensure a professional, friendly and helpful service is delivered to all callers and that the highest standards of customer care are provided at all times.
*To record any complaint or expression of dissatisfaction, whether justified or not, from clients, policyholders or suppliers.
Key Skills:
*Be willing to learn new skills and take in new information
*Have experience within a Sales and/or Customer Service role
*Have good negotiating skills
*Be customer focused
*Have a professional and friendly telephone manner
*Have excellent communication and interpersonal skills
*Have the ability to work to deadlines and achieve results under pressure
*Be able to work as part of a team
Performance Measurements:
*Claim and Telephone Call Audits
*Client Audits
*Compliance
*Telephone Statistics
*Absence Record
*Disciplinary Record
Salary for this role will be GBP17,000 per annum.
Previous insurance experience is desirable but not essential as full training will be provided.
Do you have the skills and experience required for this role? To be considered for this role please send us your current CV or call Bee for more information.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned